The Nest - General Manager

Job DetailsJob Location: OC - Ocala, FL 34481Job Category: Restaurant - Food ServiceJob Summary/Overview Essential Duties and Responsibilities The General Manager of a Full-Service Restaurant is responsible for the comprehensive oversight and strategic direction of all restaurant and food service operations. This executive position requires an unparalleled commitment to delivering an exceptional guest experience, upholding the highest standards of culinary and service excellence, and driving sustainable profitability rigorously. The General Manager will cultivate a high-performing team, spearhead operational innovation, meticulously manage financial performance, and champion a positive, inclusive, and thriving workplace culture. Success in this role hinges on visionary leadership, profound industry expertise, and astute business acumen, ensuring the restaurant stands as a beacon of culinary distinction and operational excellence. Essential Duties and Responsibilities I. Strategic Leadership & Team Cultivation Recruit, develop, and inspire a diverse and high-caliber team of hospitality professionals, encompassing all facets of hiring, advanced scheduling optimization, and sophisticated performance management. Champion a vibrant and collaborative work environment, fostering esprit de corps and motivating staff to consistently exceed expectations in customer service delivery. Provide strategic coaching and mentorship, fostering a culture of continuous learning and professional growth that elevates individual and collective capabilities. Conduct comprehensive staff performance evaluations, providing incisive feedback, targeted coaching, and decisive disciplinary action as warranted to maintain peak performance. Lead impactful regular staff meetings, effectively communicating overarching organizational goals, evolving policies, and critical operational updates. II. Operational Excellence & Quality Assurance Direct and optimize all day-to-day operations, ensuring seamless and efficient functioning across the restaurant and all food service operations. Develop, implement, and rigorously enforce advanced Standard Operating Procedures (SOPs) across all operational domains, including sophisticated front-of-house service protocols, back-of-house culinary processes, and high standards of customer engagement. Maintain an immaculate, secure, and inviting environment, prioritizing the well-being and comfort of both patrons and personnel. Implement stringent inventory controls, meticulously tracking food and beverage costs, and deploying innovative cost-containment strategies to maximize profitability. Cultivate seamless collaboration with culinary leadership, ensuring timely preparation, impeccable presentation, and uncompromised quality control of all food offerings. III. Guest Experience & Brand Stewardship Maintain an unwavering focus on delivering an unparalleled customer experience, proactively ensuring supreme guest satisfaction at every touchpoint. Masterfully handle guest feedback and resolve complex complaints with grace, professionalism, and prompt efficacy, transforming challenges into opportunities for loyalty. Engage regularly and meaningfully with guests, cultivating enduring relationships and proactively addressing their nuanced needs and preferences. Devise and execute innovative strategies to elevate the overall dining experience, fostering fervent guest loyalty and driving repeat patronage. IV. Financial Acumen & Profitability Management Develop, meticulously manage, and strategically optimize the restaurant and food service operations budget, encompassing sophisticated revenue forecasting, detailed cost analysis, and stringent expense control. Rigorously monitor financial performance, critically reviewing financial statements, and implementing proactive strategies to enhance profitability and fiscal health significantly. Conduct insightful analysis of sales trends, discerning customer preferences, and prevailing market conditions to identify and capitalize on opportunities for strategic growth. Implement agile and effective pricing strategies, as well as compelling promotional campaigns, designed to maximize revenue streams. V. Compliance, Safety & Continuous Improvement Ensure strict adherence to all health and safety regulations, comprehensive food handling guidelines, and high standards of sanitation.   Conduct meticulous and regular inspections to uphold the highest standards of cleanliness and hygiene throughout all restaurant and food service operations. Provide thorough training to staff on advanced safety procedures and maintain exhaustive documentation for all health and safety compliance requirements. Uphold scrupulous compliance with all labor laws and regulations, including meticulous management of break schedules and overtime protocols. Champion a culture of proactive safety, relentlessly striving for accident prevention, diligent preservation of assets, and the cultivation of superior safe working practices. Maintain an exemplary, positive, and professional demeanor in all interactions with residents, esteemed guests, and valued colleagues. Exhibit exceptional flexibility regarding daily duties and scheduling, including the willingness to embrace a variable work schedule encompassing weekends, evenings, and holidays, as necessitated by the demands of a premier full-service operation. Execute other duties as assigned, demonstrating adaptability and commitment to operational imperatives. Qualifications Education and Experience:   Extensive and progressive experience in a General Manager capacity, or a comparable senior leadership role within the upscale full-service restaurant or hospitality sector, is unequivocally required.   Profound and comprehensive knowledge of sophisticated restaurant operations, encompassing intricate front-of-house service orchestration and complex back-of-house culinary and logistical functions.   Excellent customer service and problem-solving abilities.   Proficient in financial management, budgeting, and cost-control techniques.   Outstanding communication and interpersonal skills.   Attention to detail and ability to multitask in a fast-paced environment.   Knowledge of health and safety regulations and compliance standards.   Proficiency in using restaurant management software, POS systems, and other relevant tools. Skills and Attributes: Exceptional and inspirational leadership capabilities, coupled with a demonstrated ability to motivate, empower, and uplift a diverse and high-performing team. Exemplary customer service orientation and unparalleled problem-solving acumen, capable of deftly navigating complex guest interactions. Advanced proficiency in financial management, encompassing astute budgeting, rigorous cost-control methodologies, and strategic financial analysis. Superior communication and interpersonal skills, enabling clear articulation of vision, effective delegation, and masterful conflict resolution. Impeccable attention to detail and a proven capacity to expertly multitask within a dynamic, high-volume environment. Comprehensive knowledge of health and safety regulations and stringent compliance standards. Advanced proficiency in utilizing sophisticated restaurant management software, cutting-edge POS systems, and other pertinent technological tools to optimize operations. Possession of astute analytical abilities and foundational mathematical proficiency for robust financial management   Conduct regular inspections to maintain cleanliness and hygiene throughout the restaurants and food service operations.   Performs other duties as assigned.   Personal Attributes Safety-minded Professional and friendly Self-motivated Honesty and integrity Attention to detail Team-oriented/team player Commitment to diversity, equity, and inclusion QualificationsColen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities in a drug-free workplace.