Hostess

City, State:

Title: Host/Hostess

Location: Ocean City, MD

FLSA: Non-Exempt

Status: Full Time/Part Time

Reports to: Food & Beverage Manager

Pay Range: 17.00-19.00

About Us: We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values of being Dynamic, Deliberate, and Distinct. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.

Job Summary: The Host/Hostess is responsible for welcoming guests to the dining establishment and escorting them to their seats in a professional and courteous manner. This role includes managing seating arrangements, assisting with reservations, and ensuring guests have a positive dining experience.

Essential Functions and Duties:

• Greets guests and escorts them to their seats in a courteous manner.
• Presents menus and answers guest questions regarding the food and service.
• Manages seating arrangements based on restaurant activity and reservations.
• Performs opening and closing duties, ensuring the restaurant is ready for service.
• Assists food and beverage staff with side-work and setup as needed.
• Maintains knowledge of operating hours, menu items, promotions, and specials to assist guests.
• Responds to guest inquiries and ensures their needs are met efficiently.
• Creates and manages reservations using the property reservation system.
• Maintains seating charts and confirms reservations, including large parties and special requests.
• Ensures a clean and organized work environment at all times.
• May assist with the setup and cleaning of function rooms when necessary.
• Attends department meetings and completes assigned projects.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• Prior customer service experience, preferably in a restaurant or hospitality environment.
• Ability to manage reservations and seating arrangements efficiently.
• Strong communication and interpersonal skills to engage with guests professionally.
• Knowledge of restaurant operations, menu offerings, and promotions.
• Ability to perform basic arithmetic for tasks such as totaling costs and making change.
• Strong organizational skills and attention to detail.
• Ability to stand and walk for long periods.

Work Environment:

• Must be able to stand and walk for extended periods.
• Must be able to lift up to 20 lbs. occasionally.
• Requires working in an indoor environment, with some exposure to temperature changes depending on operational needs.
• Flexibility to work nights, weekends, and holidays as required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.