Receptionist

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

The Medical Assistant - Front & Back Office is a dynamic, cross-functional role responsible for delivering an exceptional patient experience from check-in to discharge. This position blends clinical excellence with front office coordination, ensuring smooth patient flow, operational efficiency, and high-quality care in a fast-paced urgent care environment.

This role is ideal for a highly adaptable team member who thrives in both patient-facing administrative responsibilities and hands-on clinical care. The ideal candidate is patient-focused, empathetic, organized, and confident working independently while collaborating closely with providers and clinic leadership.

Flexibility to work weekdays, weekends, and some holidays is required.

WHAT YOU’LL DO

Front Office Responsibilities

• Serve as the first and last point of contact for patients, ensuring a welcoming and professional experience
• Greet and register patients accurately and efficiently
• Verify insurance coverage, collect copayments, and explain financial responsibilities
• Schedule patients across multiple visit modalities
• Introduce and support patients with digital tools such as the Carbon app
• Manage phone calls, triage inquiries appropriately, and coordinate communication with providers
• Prepare referrals, process lab paperwork, and support administrative workflows
• Respond calmly and effectively during high-volume or emergency situations (e.g., calling 911, coordinating EMS arrival)

Back Office / Clinical Responsibilities

• Room patients, obtain vitals, collect medical history, and assist with triage
• Assist providers with procedures including laceration repair, incision and drainage, splinting, and wound care
• Administer medications via intradermal, intramuscular, and subcutaneous routes
• Perform ear lavages, EKGs, and point-of-care testing (UA, UPT, glucose, monospot, rapid strep, influenza, rapid HIV, etc.)
• Maintain clean, stocked, and organized exam rooms
• Support workflow efficiency to ensure timely patient throughput
• Complete required training to become DOT-certified for Urine Drug Screens and Breath Alcohol Testing

Team & Operational Support

• Transition seamlessly between front and back office based on clinic needs
• Collaborate with providers and leadership to improve workflow and patient satisfaction
• Maintain accurate, timely documentation in a paperless EMR environment
• Uphold patient confidentiality and compliance with regulatory standards

ABOUT YOU

• High school diploma or equivalent
• Certification from an accredited Medical Assistant program (where required by law)
• Current BLS certification (or willingness to obtain)
• Willingness to obtain DOT certification (Only if CMA)
• 1+ year experience as a Medical Assistant preferred but not required
• 1+ year experience in a medical receptionist or fast-paced healthcare setting preferred
• Strong understanding of medical insurance processes (deductibles, copays, coverage) preferred
• Phlebotomy experience preferred
• Ability to type 30+ WPM and comfort using Google Suite and EMR systems
• Exceptional multitasking, time management, and critical thinking skills
• Calm and focused under pressure
• Professional, empathetic, and team-oriented

Why This Role Matters

This position is critical to maintaining operational flow and delivering a seamless patient experience. The Medical Assistant – Front & Back Office ensures that patients feel supported from the moment they enter the clinic until they leave, while also supporting providers in delivering efficient, high-quality care.