Account Representative

Summary of Role:

As an Account Representative with Monterey Financial, you will help consumers take control of their financial future by utilizing excellent customer service and negotiating skills.

Essential Responsibilities:

·         Assist consumers with account level questions and adjustments

·         Negotiate and process payment on accounts in various stages of delinquency

·         Understand and adhere to MFS and Client policies and procedures

·         Other duties as assigned

Qualifications and skills:

·         Reliability and the desire to learn

·         Excellent communication, active listening and problem solving skills

·         Ability to provide excellent customer service

·         Comfortable with fast-paced environments

·         Basic math and typing skills

·         Proficient computer skills with the ability to learn new software

·         Strong time management skills and ability to multitask

·         Effectively identify and solve problems

·         Basic credit and/or collection knowledge a plus

Education and/or Experience.

·         High school diploma or equivalent.

·         Customer Service Experience or Call Center Experience (preferred, not required).

Licenses/Certifications:

·         N/A

Physical Demands:
This job operates its functions in a professional office environment. While performing the duties of this position, the employee is regularly required to talk or hear using a telephone headset and is required to sit for a long period while using a computer. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The noise level in the work environment is usually moderate.

Essential responsibilities listed above do not incorporate all duties tied to this position, additional tasks may be assigned or changes as needed. Reasonable accommodations may be made to individuals with disabilities to perform the essential duties.

What We Offer:

Monterey has been named as one of the Best Places to work in San Diego, highlighting our culture, great benefits,  opportunities for growth, and commitment to our employees. At Monterey Financial Services, LLC, we offer our employees a career and not just another job. We pride ourselves on long-term employee retention, which is proven by the large percentage of our team who have been with Monterey for over a decade. In addition, you will be joining an inclusive and diverse company culture that puts their employees first and shows them the recognition they deserve. There is no better feeling than being appreciated, which is why we have implemented many different ways to say “Thank you!” to our team in addition to our competitive starting pay and benefit package.

Additional Perks & Benefits:

·         Opportunity for growth and promotion within the company

·         Department Contests, Lunches and Games

·         FOND – Employee Rewards and Prizes Program

·         Annual Company sponsored events like our Holiday Party and outings to Padre’s games or the Del Mar Race Track.

·         Wellness Program Benefits – On-site Gym, Rewards Program, walk/race entry fee reimbursement & Healthy Food Vending Options

·         Year-end Bonuses

·         Competitive Benefit Package – Medical, Dental, and Vision

·         Employee Assistance Programs

·         Life Insurance & Long-Term Disability

·         401(k) plan with company match

·         Charitable and giving back opportunities

·         Employee Profit Sharing

·         2 weeks Paid Time off and Holidays, with Paid Time Off increasing with tenure

·         90 day and annual reviews with opportunity to earn pay increase

·         Discounted tickets to events, amusement parks and more.

This position also comes with monthly bonus opportunity based on performance, which can earn employees several hundred dollars per month on top of their hourly salary!

Monterey Financial Services, LLC is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other basis protected by law.