Medical Referral Coordinator (Referral Management Clerk)

Company Description

Help patients access specialty care by coordinating referrals, maintaining accurate documentation, and keeping referral actions moving within required timelines.

At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

Job Description

As a Referral Management Clerk, you'll provide administrative support within a military healthcare environment, helping patients navigate specialty-care referrals. You'll review and process referrals, verify eligibility and covered benefits, schedule referred-care appointments, maintain documentation, and track referral activity while assisting patients, providers, and healthcare personnel.

Employment Type: Full-Time

Compensation:

• $18.87–$20.97 USD per hour
• Health & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA).

Schedule: Monday–Friday, with an assigned eight-hour shift between 6:00 a.m. and 6:00 p.m., excluding federal holidays.

Key Responsibilities

• Review referrals for administrative completeness and research covered benefits before processing.
• Verify patient eligibility and arrange and schedule medical appointments for referred care.
• Provide patients and healthcare personnel with general referral instructions and help ensure patients have the documentation required for referred services.
• Track referral activity, conduct written or verbal follow-up, and help ensure results are returned to the referring provider and added to the medical record within required timelines.
• Greet patients and visitors, answer office telephone lines, respond to inquiries, route calls, and take accurate messages.
• Obtain, update, and file medical records as needed to support referral processing.
• Maintain referral-tracking information, calculate performance metrics, and compile monthly reports.
• If you take pride in keeping healthcare referrals accurate, organized, and moving forward for the patients who depend on them, this role puts that strength to work every day.

Qualifications

Requirements

• High school diploma or GED equivalency.
• Current Basic Life Support (BLS) certification from the American Heart Association or American Red Cross.
• At least six months of experience in a medical office setting.

Preferred

• Completion of an Administrative Assistant program.
• At least six months of administrative support experience in a medical facility supporting multiple practitioners, including experience handling multiple telephone lines and working with medical terminology, medical-documentation requirements, standard patient-scheduling practices, and administrative correspondence and reports.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.