Patient Services Coordinator - Full Time

Description

Patient Services/RHC Coordinator - Full Time

Front Desk - Hospital

This position requires a blend of professionalism, competence, friendliness, multitasking ability, strong interpersonal skills, and self-motivation. These qualities are essential for effectively managing the demands of the role and contributing to a positive work environment.

Essential Functions:

Telephone Management: Answering calls professionally, assessing needs, and transferring calls as necessary.

Receptionist/Clerical Duties: Performing general receptionist and clerical duties as needed.

Patient Interaction: Greeting patients and visitors warmly, assisting them with their needs.

Patient Registration: Registering patients for various services, updating insurance information, and obtaining necessary signatures.

Insurance Verification: Verifying insurance coverage and obtaining pre-authorizations when required.

Patient Discharge and Readmission: Handling the administrative aspects of patient discharge and readmission processes.

General Office Coordinator: Assisting staff with various tasks like locating personnel, photocopying, faxing, and maintaining office supplies.

Front Office Coordinator: Ensuring the front office is well-organized and accessible to all staff members.

Mail Handling: Sorting and distributing mail to appropriate recipients.

Petty Cash Management: Managing petty cash, including disbursing money, collecting receipts, and balancing accounts.

Supporting HIM Department: Assisting the Health Information Management (HIM) department with tasks like scanning charts, preparing documents, and supplying forms to patients.

Patient Survey Administration: Mailing patient satisfaction surveys, collecting and analyzing results.

Resident Family List Maintenance: Updating lists of resident family members.

Collaborating with the Billing Department: Providing support to the billing department as required.

Team Management: Participating in the hiring process for front desk staff and training new hires.

Requirements

Required:

Minimum of high school diploma or GED

Strong interpersonal skills

High level of administrative experience and computer knowledge