IT Support Intern

Overview

This summer internship offers hands-on experience in a fast-paced pharmaceutical manufacturing environment. You will assist with the provisioning, installation, and maintenance of system hardware and software while supporting end users. This role is ideal for a student looking to apply technical knowledge to real-world infrastructure and regulated systems.

Responsibilities

• Technical Support: Assist with desktop, laptop, phone, and software support for on-site staff.
• User Management: Help manage and create user accounts within established systems.
• Ticket Management: Monitor the helpdesk queue to respond to, escalate, or close support tickets.
• Infrastructure Monitoring: Provide basic monitoring and support for network infrastructure.
• Compliance: Perform all tasks in accordance with WuXi AppTec policies, cGMP (current Good Manufacturing Practices), and safety procedures.
• Collaboration: Assist IT staff and management on departmental goals and special projects.

Qualifications

Education & Experience

• Current Enrollment: Must be currently enrolled in an associate or bachelor’s degree program, preferably in Information Technology, Computer Science, or a related field.
• Experience: 0–1 year of technical IT support experience; prior classroom or project experience with hardware/software troubleshooting is preferred.

Knowledge & Skills

• Operating Systems: Basic knowledge of Windows 10/11 and Microsoft Office 365 applications.
• Hardware: Fundamental understanding of PC hardware and printer troubleshooting/repair.
• Networking: Basic grasp of Ethernet, Wi-Fi, and general networking principles (LAN/WAN).
• Soft Skills: Strong organizational skills, a positive attitude, and a desire to provide excellent customer service.
• Communication: Proficient oral and written communication skills for interacting with team members and end users.

Physical Requirements

• Mobility: Ability to stand, sit, walk, crouch, and reach for extended periods while assisting with hardware deployments.
• Lifting: Ability to lift 25 lbs. routinely and up to 100 lbs. with assistance.
• Environment: Must be comfortable working in an office or a laboratory setting, which may include wearing appropriate PPE and exposure to variable noise levels.

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