CRC Representative

Job DetailsJob Location: Wayland - Odessa, TX 79762Position Type: Full TimeThe Call Center Representative is responsible for independently managing and resolving inbound customer calls in a professional, efficient manner that results in a satisfactory outcome for both the customer and the bank. This role supports the bank’s commitment to customer service excellence, relationship development, and regulatory compliance.  Key Responsibilities Responds to inbound customer calls regarding account inquiries, product and service information, and general banking policies and procedures with professionalism and accuracy. Identifies opportunities to establish new customer relationships and deepen existing ones through effective listening and solution-based conversations. Accurately completes documentation and transactions related to customer requests including, but not limited to: stop payments, account maintenance, research requests, overdraft protection setup, and internal fund transfers. Clearly explains bank fees, policies, procedures, promotions, and rates in a way that is easy for customers to understand. Maintains compliance with all applicable banking regulations and internal procedures. Escalates recurring or unusual customer issues to management and recommends process improvements to enhance customer experience. Maintains strict confidentiality of customer and bank information in accordance with bank policy. Regular interaction with customers via phone. Collaborate daily with supervisors, co-workers, and other internal bank departments. Qualifications High school diploma or equivalent required. Excellent client service skills, including interpersonal and communication skills. Proficient computer skills. Friendly, outgoing, assertive, enthusiastic personality. Bank and/or call center experience strongly preferred.