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Description
The Night Auditor works in the front desk operations of the resort and functions as a communication and operational bridge between the second and first Guest Services Department shifts, while also paying prompt and courteous attention to guests’ needs and addressing safety or security issues. Welcomes and registers incoming and outgoing guests and groups, including late arrival check-ins and early-bird check-outs. This position includes night auditing and resort walkabout/security responsibilities and typically works alone. Conducts self and performs in a way that reflects the resort’s core values.
The incumbent is responsible for modeling and acting in accordance with Ojo Caliente Holdings, Inc. (OCHI) Core Values: Accountability, Authenticity, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect and Teamwork
ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:
- Perform night audits for multiple departments, including but not limited to restaurant revenue, spa, and guest charges; research problems and issues relating to audits, communicating within or outside of the department as needed to resolve.
- Prepare and disseminate the daily “On the Books” report and follow up on related matters as needed.
- Perform nightly walkabouts, walking and/or driving around the resort to monitor activity, look for and address safety/security/guest issues, etc.
- Check-in and check-out guests in a confident, professional, and friendly manner, including late arrivals and early departures. As such, one must maintain familiarity with guests’ rooms and other charges to expedite trouble-free processing.
- Maintain complete knowledge of all resort features/services, experiential classes room types, room rates, and the daily house count. Be familiar with the resort to direct guests to trailheads, the labyrinth, meditation walk, Round Barn, etc.  Maintain a      consistent presence at the front desk or any designated workstation.
- Project an approachable and professional image in personal appearance, hygiene and demeanor, while maintaining a clean and organized work area.
- Respond to inquiries regarding services and room issues; attempt to resolve guest service issues and/or elevate to the Guest Services Manager when matters are outside scope or ability.
- Serve as informational liaison to other departments by providing updates as the flow of guest arrivals, departures and needs evolve; be familiar with the functions of other departments.
- Provide access control services (gates) and remain vigilant of individuals and their purpose for being on property; be knowledgeable of and able to enforce all fire-life-safety procedures.
- Follow proper cash drawer, accounting, cash-out and close-of-shift procedures accurately.
- Follow proper procedures to accurately maintain Guest Request Log, Transportation Log, Guest Amenity Inventory, and Lost & Found Log.
- Provide updates and additions to the electronic database (list of vendors, restaurants, service providers, etc.).
- Incorporate the resort’s culture of service excellence, mission and core values into all aspects of job performance.
- Performs the job of Bellman, Guest Services Agent, Spa Reception Associate, etc. as needed.
Requirements
1. Minimum of two years of hospitality experience, including night auditor experience, preferably in a resort setting.
2. High school diploma (or equivalent); hospitality degree or certificate a plus.
3. Computer skills, experience and aptitude to include MS Office software and property management systems. Knowledge of Agilysys and Versa a plus.
4. Reliability, punctuality and professional communication skills are critical.
5. Problem-solving abilities with a meticulous eye for detail required.
6. Accurate cash handling skills required.
7. Ability to drive a golf cart, after training.
8. CPR and first aid certification a plus; willing to be trained in the same.
9. Ability to work a flexible schedule, including days, nights, weekends, and holidays.
10. Ability to stand for extended periods, sit, reach, bend, kneel, stoop, climb, and push/pull/lift items weighing up to 40 pounds.Â
11. This role requires the ability to perform tasks requiring manual dexterity, auditory focus, and visual attention.
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