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PRIMARY ROLE OBJECTIVE:
Responsible for independently performing a wide range of complex and confidential front desk tasks to support the patient encounter.
MAIN DUTIES & RESPONSIBILITIES:
1. Responsible for registering patients and scheduling patient visits
2. Provide appointments to patients using scheduling guidelines
3. Make pre-appointment calls.
4. Accurately and legibly fill out all required forms; verify patient information (demographics, insurance, sliding fee) and update computer information at each patient visit.
5. Process patient payments
6. Collect and post payments on patient accounts into EPM
7. Reconcile and close daily batch at end of business day
8. Performance of administrative duties
9. Answers phone calls and handles incoming and outgoing faxes
10. Obtains release of information requests
11. Assist patients with information requests
KNOWLEDGE, SKILLS & ABILITIES
Bilingual English/Spanish communication, written and verbal required.
Fully functional in use of the EPM program
EDUCATION & EXPERIENCE:
Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program.
OTHER DUTIES CLAUSE:
This job description is a summary only and not meant to be a comprehensive list of all the duties and responsibilities for the job. Changes to current duties and new duties and responsibilities can be assigned at any time without notice. Performance will be evaluated in relation to this job description to include any potential changes or addition to duties as assigned.
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