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PRIMARY ACCOUNTABILITY: Responsible for independently performing a wide range of complex and confidential front desk tasks to support the patient encounter. BILINGUAL REQUIRED
PRIMARY DUTIES AND RESPONSIBILITIES
1) Responsible for registering patients and scheduling patient visits
a) Provide appointments to patients using scheduling guidelines
b) Make pre-appointment calls.
c) Accurately and legibly fill out all required forms; verify patient information (demographics, insurance, sliding fee) and update computer information at each patient visit.
2) Process patient payments
a) Collect and post payments on patient accounts into EPM
b) Reconcile and close daily batch at end of business day
3) Performance of administrative duties
a) Answers phone calls and handles incoming and outgoing faxes
b) Obtains release of information requests
c) Assist patients with information requests
4) Attendance
a) Ensures attendance and hours worked are accurately recorded in computerized timekeeping system
b) Properly manages PTO hours
c) Responsible for regular, predictable attendance and to work hours as scheduled, which may include evenings or weekends
GENERAL DEVELOPMENT
1. Requires basic organizational skills, typically to organize own work
2. Job duties require the ability to work independently and as part of a team
3. Job duties are typically performed in response to workflow or ongoing direction by supervisors or others
4. Employees are able to effectively select from alternatives to situations encountered on the job
5. Employees focus is primarily on their own work 6. Duties require the compilation of information
PROFESSIONAL & TECHNICAL KNOWLEDGE
Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program. Bilingual English/Spanish communication, written and verbal required.
TECHNICAL SKILLS
1. Ability to prepare basic correspondence and simple reports using computer.
2. Ability to create, send and manage email.
3. Ability to use a multi-line phone system
4. Ability to access web-based applications and other computer programs.
5. Fully functional in use of the EPM program
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