Bilingual Receivables Account Specialist

A Day in the Life:

The Accounts Receivable Specialist is responsible for managing accounts receivable, billing, contacting customers regarding past-due balances, and ensuring timely payment resolution all while maintaining positive customer relationships. Bilingual in Spanish is required. 

The starting rate for this position is $17.50 per hour.

What You’ll Do:

• Conduct account research and analysis to ensure timely payment resolution.
• Develop a systematic approach for account reviews and collection calls.
• Meet or exceed individual cash targets and call volumes as assigned on a monthly and quarterly basis.
• Identify and process necessary accounts receivable clearing adjustments.
• Interact with both internal and external customers to resolve outstanding issues.
• Utilize root-cause analysis skills to uncover and resolve processes that prevent payments from being received within terms.
• Maintain accurate and complete documentation of all collection activity.
• Perform reconciliation as needed on AR balances and payments. 
• Provide weekly updates to leaders on past due accounts and aging trends.
• Partner with Hertz Sales Representatives on customer payment performance.
• Escalate accounts showing signs of financial instability. 
• Coordinate with other Hertz departments to resolve billing errors and prevent future occurrences. 
• Respond to customer inquiries in a timely manner. 
• Other duties as assigned 

What We’re Looking For:

• A minimum of 2+ years relevant experience preferred.
• High School Diploma.
• Some college preferred.
• Bilingual in Spanish
• Intermediate working knowledge with Microsoft Word and Excel (pivot tables, macros, v: lookups). Experience handling large dataset.
• Excellent organizational skills and ability to handle multiple tasks.
• Must be able to work well with others.
• Attention to detail and accuracy.
• Must have a strong sense of urgency and be self-motivated for success.
• Must be an independent worker and able to perform at a high level with minimal supervision

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz rental     
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more