Concierge

Job DetailsJob Location: The Classen - Oklahoma City, OK 73106Are you a customer-focused professional who enjoys creating exceptional experiences for residents and guests? We are seeking a Concierge to serve as the first point of contact for one of our premier apartment communities. This position is ideal for an individual with outstanding communication skills, a professional demeanor, and a passion for delivering exceptional customer service.  In this resident-facing role, you will help create a welcoming environment, assist residents and visitors, and support the day-to-day operations of the community. We are looking for someone who is organized, dependable, and committed to providing a first-class resident experience.  Responsibilities:  Welcome residents, guests, and prospective residents in a professional and friendly manner  Manage the front desk and serve as the primary point of contact for inquiries and requests  Answer phones, respond to emails, and assist with general community information  Coordinate resident packages, deliveries, and visitor access  Assist with resident events and community engagement activities  Monitor building access and help maintain community security procedures  Handle resident service requests and communicate with onsite teams to ensure timely resolutions  Maintain accurate records, logs, and reports as needed  Support the onsite management team with administrative and clerical tasks  Deliver exceptional customer service while creating a positive resident experience  Qualifications:  Previous customer service, hospitality, concierge, front desk, or administrative experience preferred  Professional appearance and positive attitude  Excellent verbal and written communication skills  Strong organizational and multitasking abilities  Ability to remain calm and professional in a fast-paced environment  Proficiency with Microsoft Office applications  Ability to work evenings, weekends, and holidays as required  Strong attention to detail and problem-solving skills  Previous multifamily, hotel, or hospitality experience is a plus  Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.  We are Friedman Real Estate    As one of the largest privately held full-service commercial real estate organizations in the nation, Friedman Real Estate provides clients with a single point of contact for the full range of Advisory, Property Management, Multi-Family, Brokerage, Financial, and Construction services that it offers.  Friedman manages more than 200 commercial properties encompassing more than 18 million SF and more than 15,000 apartment homes throughout the United States. Friedman's brokerage team has over 600 current listings with more than $22.5 billion in closed transactions. As owners and managers of commercial property for over 35 years, Friedman understands what it takes to achieve results that maximize their clients' objectives.  Recognized as one of Detroit Free Press's Top Workplaces  Friedman Benefits  We offer a wide range of benefits to our employees consisting of:  Blue Cross Blue Shield health insurance plans  Delta Dental  Vision  Pet Insurance  Company paid life insurance along with life insurance buyup  401(k) Match  Company paid Long Term Disability after 2 years of service  Friedman Perks  Continuing education reimbursement benefits  Referral bonuses for new employees and new business  Recognition program  Three tier PTO plan  Paid Parental Leave  Training seminars for leadership and professional development  Friedman Swag     Qualifications