JDE Support Specialist

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

Summary:

The JD Edwards (JDE) Support Specialist will provide frontline application support and troubleshooting expertise for JDE Enterprise Resources Planning (ERP) and third-party bolt-on packages. The positions will work at the direction of the IT Manager and local Business Unit Leadership to improve operational performance through optimal use of JDE as a shared service.

Duties/ Responsibilities:

• Provide front-line support for JDE related requests and issues submitted and managed via the helpdesk ticket system and escalate to Corporate team where needed
• Configure and maintain JDE application settings, security roles, menus, and user permissions
• Troubleshoot and resolve user-reported issues related to JDE modules, interfaces, and business processes
• Ensure compliance with organizational change management, security, and audit requirements
• Assist with data analysis, data corrections and mass updates to datasets
• Support the configuration, testing, and deployment of 3rd party applications related to the ERP system
• Provide functional support, design and develop new and modified functionality, reports, forms and interface systems in support of Finance/Accounting, Inventory Management, Operations and Customer Service
• Support corporate application improvements/development projects to ensure successful fulfillment of end-user requirements, accurate testing, training development and quality implementations
• Identify business process improvement opportunities by implementing standard (or possibly custom) JDE Edwards’ functionality
• Provide user training, create and maintain documentation, including process flows, support procedures, training materials
• Communicating regularly with all levels of staff to ensure constant communication and delivery of user and business needs
• Performs other duties as required

Education/Experience:

• Bachelor’s degree in finance, Computer Science or a related field (Finance, Engineering, Mathematics, etc.)
• Three (3) years of JDE applications experience

Required skills and abilities:

• Strong programming fundamentals and analytical background
• Excellent time and project management skills
• Logical problem solving
• Ability to apply an organized and structured approach to tasks
• Ability to drive projects forward

• Strong attention to detail and accuracy in work
• Advanced computer skills
• Seft-starter and ability to balance priorities
• Adhere to confidential information handling procedures
• Demonstrate professionalism and contribute to a positive work culture

Supervisory Responsibility

None

Work Environment

Exposure to manufacturing environment. Noise level may vary from moderate office environment to noisy/loud in the plant area.  Proper use of safety equipment such as steel-toed shoes, goggles, safety glasses, gloves, apron and face shield must be observed.

Travel

10%

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

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