Summary of position:

The Human Resources Generalist is responsible for assisting the Human Resources department in supporting an employee-oriented, high-performance culture that emphasizes customer service and the ongoing development of a superior workforce. In addition, the Human Resources Generalist assists in the development of policies, programs and services related to employment, performance management, employee relations, recruiting, selection and retention, and compliance with applicable federal, state and local laws. This position may focus primarily on payroll processing or benefits administration and is cross-trained in both areas to ensure seamless departmental coverage.

Key job functions: (Includes current duties, primary objectives, and responsibilities which are critical to the successful performance of the position)

Provide training, and guidance on human resources matters to the employees and officers of the bank
Provides administrative assistance to the Human Resources Department
Schedules meetings/interviews, prepares letters, reports, agenda, etc. as requested
Assist customers (internal and external) with general human resources questions, answering department phone calls and emails
Assist in maintaining HR records
Maintains employee lists, organizational charts, and requested HR metrics
Assists in conducting new employee orientation and preparation of materials
Processes and enters payroll and benefits transactions, including payroll data entry and corrections, new benefit enrollments, qualifying life event changes, and terminations, ensuring accurate and timely processing
Coach, counsel, and consult with employees on HR related topics
Serves as a positive role model by communicating bank values and upholding bank policies, while fostering employee and public relations and a collaborative team culture
Assist with the development and maintenance of performance management and improvement systems
Assist with the research and development of various human resources-related policies, procedures
Assist with the development and ongoing maintenance of job descriptions for all positions within the bank
Monitors employee overdrafts in accordance with policy and notifies supervisors when disciplinary action is necessary
Serves as the point of contact for HR Payroll/Benefits systems, maintaining data integrity, generating reports and HR metrics, coordinating with benefit carriers and vendors, and troubleshooting system issues
Ensures payroll and benefits transactions comply with applicable federal, state, and local tax and labor regulations, and supports internal and external payroll/benefits audits
Serves as a cross-trained backup for payroll or benefits processing, as applicable, to ensure continuity of operations between the two HR Generalist positions
Engages in ongoing personal development
Other duties as assigned

Qualifications:

Maintain a high level of confidentiality
Strong analytical and business judgment skills
Excellent communication skills, including written, verbal, and coaching
Excellent organizational and computer skills
Excellent interpersonal skills

General knowledge of employment laws and practices, including benefits and payroll administration, health and welfare plans, COBRA, FMLA, and ACA compliance requirements
Working knowledge of HRIS platforms (e.g., UKG, Workday, ADP, Paycom), including payroll processing, data management, reporting, and system configuration
Experience processing payroll and/or administering benefits strongly preferred

Education and Experience:

Bachelor's degree in Business Administration, Management, or related field, preferred.
Three or more years’ experience in a human resource’s role or professional experience in a field that provides the background and experience necessary to govern the institution’s personnel activities in a financially safe and sound manner
Preferred training in employment law, compensation administration, workplace safety or security, employee relations, and training

Physical Demands: These physical demands are generally representative of the position.

Hearing, speech, close vision
Sitting, including computer use
Driving with own transportation to other branches for meetings/workshops
On occasions, may be required to lift and/or move up to 25 pounds
Job responsibilities may include standing, walking, lifting, kneeling, and crouching

Sovereign Bank is an Equal Opportunity Employer

NOTE: Sovereign Bank does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Sovereign Bank, and Sovereign Bank will not be obligated to pay a placement fee.

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