Manager Network Services (onsite)

Position Title:

Department:

Job Description:

General Description: The Network Operations Center (NOC) Manager is a vital position responsible for planning, organizing, and managing the staff and infrastructure that runs OU Health’s critical 24 x 7 environment. This individual will manage a team of NOC resources to ensure consistent, reliable, high-performing and available networks and systems to our enterprise. Strong management, communication, and operational excellence are required to ensure continuous improvement of Network, Telecom and Systems availability

Essential Responsibilities:

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

• Developing, maintaining, supporting, and optimizing key functional areas, particularly in the support of network and systems infrastructure and data center operability.
• Schedule and direct activities to resolve hardware, routing and software problems in a timely and accurate fashion.
• Responsibility for Incident Management, Problem Management, Monitoring Response, and Reporting/Metrics that are a result of the monitoring of the systems and networks.
• Ensure the hiring, oversight, organization, and motivation of all the team members of the NOC.
• 24/7 responsibility for network (voice and data) and systems availability.
• Build, develop, and lead team of technical NOC resources.
• Ensure processes and resources are aligned towards achieving committed SLAs and KPIs.
• Proactive communication on network and systems health, impacts, executive escalations, and other critical analysis to Management and key stakeholders.
• Build, develop, and lead problem management process to ensure long-term systems and network performance and stability.
• Define processes and controls providing on-call support.
• Provide guidance and assistance to network operations to maintain availability and performance of network services at the highest possible levels.
• Establish and Maintain key relationships with strategic suppliers such as Tierpoint, Cisco and Cox.
• Lead recovery team for Network Outages and prepare post-mortem root-cause-analysis.
• Drive a continuous improvement environment.
• Act as the point of contact in the NOC for all inquiries from Senior Leadership and other Managers; Consult and advise staff and leadership as necessary
• Manage special projects and initiatives as assigned

General Responsibilities:

• Performs other duties as assigned

Minimum Qualifications:

Education: Bachelor’s degree required with qualifications in Computer Science, Electrical Engineering, Telecommunication Engineering, Information Technology or related fields. Masters degree preferred.

Experience: 10 years related experience with 3 to 5 years of progressive leadership required.

License(s)/Certification(s)/Registration(s) Required:

Ability to acquire within 12 months of hire, or maintain at least one of the following certifications:

• Cisco Certified Network Associate (CCNA)
• Cisco Certified Networking Professional (CCNP)
• CompTIA Network+
• CompTIA Security+
• VMWare Certified Technical Associate - Network Virtualization (VCTA-NV)
• ISACA Certified Information Security Manager (CISM)
• IT Infrastructure Library Foundation Certification (ITIL 3.0)

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.