Risograph Service Technician

Job DetailsJob Location: OK - Oklahoma City - Oklahoma City, OK 73102Position Type: Full TimePosition Summary Responsible for laying out, building, testing, troubleshooting, repairing and modifying developmental and production components, parts, equipment and systems. Responsibilities Must maintain a valid driver’s license/proof of insurance; follows all policies/procedures in the service department. Must have experience servicing Risograph printing devices. Performs service calls and installations assigned by Service Manager; assists in sales and customer facing meetings as needed; reports all customer complaints to management for follow up. Inspects and tests equipment to locate and repair problems; assists other Service Technicians in trouble shooting network related issues. Ensures schedule is maintained and delays are properly communicated; pre-calls customers with an estimated time of arrival; keeps Service Manager updated with projects and issues. Recommends changes in installation specifications to simplify assembly and maintenance. Adjusts, calibrates, aligns and modifies equipment; records effects on unit performance. Demonstrates use of equipment to customers following installation or repair; checks functioning of newly installed equipment to evaluate system performance under actual operating conditions; prepares reports detailing work done in connection with installation or repair. Reads technical manuals to learn correct settings for equipment and continues to develop knowledge and skills pertaining to network technical support. Discusses layout and assembly procedures and problems to clarify design details and functional criteria of units; assembles complete prototype model. Submits all Expense Reports, Charge Tickets or any other pertinent administrative data complete and on time. Uses Company’s internal software systems to manage calls, order parts, etc. Maintains Machine Reliability, Territory Response Time, Service Recall Rate, and Incomplete Rate at targeted levels or better than targeted levels. Inspects vehicles prior to beginning routes to ensure safe operating conditions. Operates equipment in a safe and effective manner to minimize risk of injury, property damage or loss of life. Maintains vehicle, tools and inventory in a neat, clean and organized fashion. Wears company-issued uniform and maintains a neat, groomed businesslike appearance at all times. Communicates with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems. Communicates training needs that may increase effectiveness to Service Manager or Service Manager. Regular, physical attendance on a predictable basis is essential to the performance of this job. Other duties and projects as assigned by Supervisor and/or Management. Knowledge, Skills and Abilities Great customer service skills with a commitment to resolving customer concerns as well as meeting customer requirements; self-motivated to conduct research and problem solve. Ability to read, write and interpret documents such as operating and maintenance instructions and procedure manuals. Highly organized, punctual and capable of effective, efficient multi-tasking. Strong work ethic and emphasis on attention to detail. Works with integrity and ethically. Ability to work independently in a timely manner. Wide range of technological skills; aptitude for acquiring greater skills; ability to troubleshoot, test, repair and service technical equipment, and effectively use Company’s own proprietary software systems. Strives to promote a positive work environment within the Team and improve areas of deficiency within the Team; utilizes Team resources and management support to enhance Team effectiveness and development. Qualifications High school diploma or equivalent required; associate’s degree or equivalent from a two-year college or technical school preferred. May be required to take and pass a Core Basic Copier Technology Exam.