Overview

We are seeking a full-time Product Support Specialist - Portuguese at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Mon-Fri 8:00am - 5:00pm

Essential Functions

Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
Become knowledgeable in the specifications, capabilities and operation of Garmin products
Remain current on changes in policies, procedures, and product offerings
Accurate and timely completion of tasks and/or projects of basic complexity within defined process
Thoroughly document work in an organized and timely manner
Work a consistent and reliable schedule as identified by management
Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively

ESSENTIAL FUNCTIONS FOR SPECIFIC FOCUS AREAS:

Bilingual Specialist:

Provide support to Garmin customers in the designated language – Portuguese
Demonstrate international cultural awareness
Transcreate basic knowledge articles and FAQ’s

Basic Qualifications

High School Diploma or GED
Demonstrated interest for the product segment and interest in developing product knowledge
Demonstrated customer service expertise
Proficient verbal, written and interpersonal communication skills
Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
Excellent time management and follow-up skills
Demonstrated reliable and predictable attendance
Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

Fluency in Portuguese in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

Learn more about this Employer on their Career Site