Benefits:

Health insurance
Paid time off
Training & development
401(k)
Bonus based on performance
Employee discounts
Flexible schedule

Regional Operations Manager

Job Description

ABOUT KIDSTRONG

KidStrong is a science-based children's training program designed to help kids win at life by building strength, confidence, and character. We empower kids walking to 11 years through a cutting-edge curriculum and high-energy coaching. If you're passionate about leadership, operational excellence, child development, and building successful teams, KidStrong is the place for you!

Position: Regional Manager – KidStrong

Reports to: Area Developer
Direct Reports: General Managers (3–5 centers)

If you're a proven leader who thrives on developing people, driving performance, and building a culture of excellence across multiple locations, we want you on our team.

RESPONSIBILITIES

REGIONAL OPERATIONS

Own the operational health of 3–5 KidStrong centers within your region, ensuring each location meets brand standards, KPIs, and the KidStrong family experience.
Analyze regional financials, center-level P&Ls, and key performance metrics to identify trends, opportunities, and risks — and act on them decisively.
Conduct regular center visits to evaluate operations, class quality, cleanliness, maintenance, and brand consistency firsthand.
Serve as the escalation point for center-level issues including maintenance, safety, staffing gaps, and member concerns.
Partner with the Area Developer and internal teams to roll out company-wide initiatives and ensure consistent, high-quality execution across all centers.
Oversee regional scheduling practices to ensure all centers are appropriately staffed and coaching shifts are reliably covered.
Drive regional profitability through oversight of events, camps, and party programs — ensuring GMs are sourcing, scheduling, and executing these revenue channels effectively.

SALES & GROWTH

Hold GMs accountable for lead management, CRM hygiene, self-sign-up conversion, and membership growth within their centers.
Monitor regional sales performance and coach GMs on strategies to improve lead generation, conversion rates, and member retention.
Champion community engagement and local marketing efforts across the region, supporting GMs in building brand awareness through events, partnerships, and social media.
Identify underperforming centers and develop targeted action plans to return them to trajectory.

LEADERSHIP & PEOPLE DEVELOPMENT

Directly lead, develop, and evaluate General Managers — serving as their primary coach, mentor, and performance manager.
Recruit, hire, onboard, and when necessary, offboard General Managers.
Foster a strong coaching culture across the region — modeling the "see something, say something" standard and holding GMs to it.
Conduct regular 1:1s, performance reviews, and center visits with each GM, providing structured feedback aligned to KidStrong's leadership expectations.
Identify and develop internal talent pipelines for GM and AGM roles across the region.
Lead regional leadership meetings and ensure GMs are attending and actively participating in their weekly leadership touchpoints.
Support GM professional development through LearnUpon and other training resources; monitor completion and hold teams accountable.
Communicate professionally and responsively with GMs and internal stakeholders via Slack and email — this role requires consistent availability even outside of center hours.

COACHING

Complete full KidStrong coach certification and maintain working knowledge of the curriculum, programming, and class delivery standards.
Be prepared to step in and cover classes, parties, and camps across any center in your region when staffing needs arise — this is an active, hands-on leadership role.
Understand the "why" behind the KidStrong curriculum and be able to communicate it clearly to coaches, GMs, and families.
Must be able to work in a physically intensive environment — including moving through class, interacting with kids ages walking to 11 years old, and lifting and moving equipment up to 25 pounds.
Must be comfortable physically working with children to support proper technique and ensure student safety.

CULTURE & BRAND

Be a visible and engaged leader across all centers — GMs and their teams should experience you as a present, invested resource, not just an oversight function.
Uphold and reinforce KidStrong's core values and DNA competencies across every center in your region.
Ensure regional social media presence reflects on-brand, organic content standards and that GMs are actively maintaining their center-level channels.
Model the standard you expect — your leadership sets the tone for every GM, coach, and family interaction in your region.

SKILLS & QUALIFICATIONS

3–5+ years of multi-unit or multi-site management experience, preferably in fitness, youth programming, retail, or a service-based franchise environment.
An athletic and/or coaching background with experience working with or coaching kids ages 15 months–11 years old. A passion for working with children is required.
Demonstrated track record of developing managers and driving measurable performance improvements.
Strong financial acumen — comfortable reading P&Ls, interpreting KPIs, and making data-informed decisions.
Experience with CRM platforms, scheduling tools, and Google Workspace (Gmail, Sheets, Docs, Calendar).
Exceptional communication skills — written, verbal, and in difficult conversations.
Willingness and ability to travel regularly across your assigned region of 3–5 centers; this role is field-first.

DNA / COMPETENCIES

Exhibits High Standards — and holds others to them
Develops Leaders, Not Just Followers
Command Presence
Accountability Without Blame
Strategic Thinker / Operationally Grounded
Passion for Kids and Families
Mentor Mindset
Results-Oriented
Adaptability
Oral/Written Communication
Coachable / Low Ego
Planning & Organizing

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