Loan Operations Consumer Document Review Representative 1

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

As an integral member of the Loan Operations Department, the Loan Operations Consumer Document Review Representative 1 is responsible for the review and onboarding of loan and collateral documentation to ensure accuracy, compliance, and protection of the Bank's security interests. This position reviews loan files for adherence to regulatory requirements, internal policies, and lending guidelines, and is responsible for onboarding loans from various Loan Origination Systems (LOS) into Community Bank's core operating system, Jack Henry & Associates' Xperience. The representative ensures the accuracy and completeness of loan and collateral information, identifies and resolves documentation exceptions, and supports efficient loan boarding and collateral management processes.

Essential Responsibilities:

• Review loan documentation and verify new loan information on the system for accuracy and adherence to regulatory requirements and internal policies and procedures, refer major loan violations to the supervisor for review
• Identify and issue exceptions for errors in calculations, missing documentation, and/or documents needing correction
• Ensure accuracy of contract figures, disclosures, signatures and documentation for loan type
• Review insurance applications and health questions; verify eligibility for coverage, identify and write exceptions for errors in calculations and/or missing documentation
• Enter new/updated data for renewals and modifications directly into the core system
• Process cross-applications in the core system to move funds/fees to the appropriate general ledger during the onboarding process
• Process maintenance items submitted from Loan Ops internally or from other departments
• Review general ledger outages and process the proper cross-applications and/or maintenance to clear
• Review and verify auto transfer forms to the system to ensure accuracy
• Configure documents to be accessible in computer programs utilized by the Department
• Maintain proficient knowledge of, and demonstrate ongoing compliance with, all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion
• Review loan files to ensure the proper documentation is obtained for collateral perfection
• Submit and track electronic lien filings (FDI) and UCC filings (I-Lien), ensuring timely and accurate processing
• Review new loan files to ensure the proper documentation is obtained to perfect the Bank's collateral
• Research and resolve onboarding and collateral-related issues

Ancillary Duties:

• Provide assistance wherever necessary to help the Loan Operations Department and the Bank in achieving their annual goals
• Work collaboratively with internal teams to ensure smooth loan operations and compliance with regulatory standards
• Assist in process improvement initiatives to enhance the efficiency of loan onboarding and collateral management
• Take ownership of personal performance, development, and continuous improvement. Adapt positively to change and actively support new tools, processes and initiatives.
• Perform other duties as assigned to support the Loan Operations Department and the bank’s overall objectives

Education, Training and Requirements:

• High School Diploma or GED required
• Associates Degree in business related field or equivalent work experience preferred

Skills:

• Strong attention to detail as well as proven organizational and analytical skills
• Highly organized, with the ability to multi-task
• Ability to prioritize and work effectively under time constraints
• Above average written and verbal communication skills
• Basic to intermediate computer skills
• Proficiency in Microsoft Excel and Word, with the ability to create and manipulate data
• Problem-solving skills with the ability to research and resolve issues independently

Experience:

• Preference will be given to a candidate with at least one (1) year experience in banking and knowledge of lending products and services; as well as working knowledge of the required documentation to onboard loans in the applicable loan portfolio.

Hours: 40 hours per week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.