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Training & Development Manager (Front-line Operations)
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As the Training & Development Manager at High Point Federal Credit Union, you will shape the future of our front-line teams by developing the knowledge, skills, and confidence employees need to succeed. From Teller to Member Service to Lending, you will transform real-world operational experience into engaging training programs that prepare employees to deliver exceptional service and build meaningful relationships with our members.
This is an exciting opportunity for an experienced front-line leader who enjoys coaching others, improving processes, and creating learning experiences that make a lasting impact.
Your purpose:
- Design, deliver, and continuously improve training programs for Teller, Member Service, and Lending roles.
- Lead and evolve High Point FCU's Universal Program, ensuring employees have a clear path for growth and development.
- Conduct classroom, virtual, and hands-on training that builds confidence, accuracy, and consistency.
- Partner with managers and subject matter experts to identify training needs and close operational skill gaps.
- Evaluate employee readiness and provide feedback to management regarding training progress and development.
- Administer the Learning Management System (LMS), including assigning courses, tracking completion, maintaining training records, and ensuring documentation is audit-ready.
- Develop and maintain training materials, job aids, guides, and presentations that reflect current procedures and best practices.
- Monitor training effectiveness and continuously improve programs based on employee feedback, operational trends, and business needs.
- Travel between branch locations to support training and employee development.
We are looking for someone who:
- Has strong knowledge of front-line financial institution operations, including teller transactions, member service, and consumer lending.
- Enjoys coaching, mentoring, and helping others succeed.
- Can translate operational knowledge into practical, engaging learning experiences.
- Is an excellent communicator with strong presentation and facilitation skills.
- Is organized, detail-oriented, and able to manage multiple priorities.
- Builds positive relationships and collaborates effectively across departments.
- Is comfortable using technology and learning systems to support employee development.
Preferred Qualifications:
- Ability to successfully complete the High Point FCU Member Service Excellence Program and Credit Union Facilitator Certification (CCUF).
- Associate degree in Business or a related field, or an equivalent combination of education and experience.
- Two or more years of experience training, coaching, or developing employees on operational processes or systems is preferred.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
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Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.Â
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All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.Â
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In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
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Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
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