General Manager

Marco’s Pizza is seeking a dynamic and experienced General Manager to lead our team and drive the overall success of the restaurant. As the General Manager, you will have full responsibility for managing daily operations, overseeing all staff, and ensuring that our restaurant consistently delivers top-quality food and exceptional service. This position requires a strong leader who excels in a fast-paced environment, possesses excellent problem-solving abilities, and is committed to ensuring customer satisfaction while driving profitability. If you are an experienced leader passionate about creating an outstanding customer experience and fostering a high-performing team, we want to hear from you!

Primary Responsibilities:

• Oversee daily store operations, including supervision of team members, managing guest orders, ensuring timely food preparation and delivery, and maintaining cleanliness and equipment.
• Lead by example, maintaining high standards of customer service, team collaboration, and operational efficiency.
• Effectively implement, maintain, and adjust processes and procedures to ensure adherence to Marco’s 10 Operating Systems and uphold operational excellence.
• Regularly monitor operational systems and procedures, making necessary adjustments to ensure smooth and efficient operations.
• Ensure that food safety practices comply with all federal, state, and local regulations.
• Enforce proper sanitation and safety protocols to maintain a clean and safe environment for staff and customers.
• Establish weekly sales goals and targets for service times and guest experience, striving to meet and exceed these goals.
• Monitor and improve key performance indicators to optimize service quality and customer satisfaction.
• Attend and actively participate in weekly meetings with ownership, providing updates on store performance, challenges, and opportunities for growth.
• Maintain accurate data in all corporate systems, including POS and Marco’s University.
• Lead recruitment efforts, ensuring the successful selection of qualified candidates who are the best fit for the store’s needs and culture.
• Train and coach team members on all Marco's procedures, focusing on product quality, efficiency, and delivering a 5-Star Guest experience.
• Develop and grow team members by offering mentorship, feedback, and career development opportunities.
• Foster a positive and supportive team culture, acting as a role model for Marco’s core values and cultural beliefs.
• Create and maintain a positive work environment by promoting Marco’s cultural beliefs, ensuring all team members feel valued, appreciated, and motivated to succeed.
• Lead efforts to make Marco’s Pizza an "Employer of Choice," offering experiences that support employee retention and satisfaction.

Job Requirements:

• Must be at least 18 years of age
• Must have open availability and be able to work weekends
• Must be available during all store hours
• Strong communication skills, both verbal and written, to interact with supervisors, teammates, and guests
• Accurately and efficiently count money
• Reliable transportation for performing bank runs and/or deliveries
• Reliable, prompt, and punctual
• Serve Safe Certification (or willing to get certified)
• Minimum 3 years of leadership experience required
• Minimum 1 year of restaurant management experience required
• Ability to stand for long periods of time
• Ability to lift up to 50 lbs.

What Makes You a Great Fit:

• A friendly person who genuinely cares about the happiness of others
• Someone who takes accountability for their actions and takes pride in their work
• A team player who values honest feedback and contributes to the success of others
• A passion for delivering great guest experiences
• Tactful, courteous, and respectful when interacting with others
• Consistently puts forth sincere effort, demonstrates initiative, and is safety-conscious
• Thrives on helping others succeed and helps the team excel
• Willing to adopt and promote Marco’s Cultural Beliefs

Available Benefits:

• Flexible Hours and Schedules
• Health, Vision, Dental, and Life insurance benefits for employees working over 32 hours per week
• Bonus Opportunities with Bi-Weekly Payouts
• 401K with Company Match
• Paid Time Off
• Free Meals
• Opportunities for advancement
• Employee Referral Program
• Service Anniversary and Birthday Celebrations