Quality Support Specialist - Olympia, WA

Quality Support Specialist – Olympia, WA

Job Title: Quality Support Specialist
Annual Salary : $80,168K annually
Job Status : Full Time
Work Base : Kent, WA and Olympia, WA

Sails Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments. Sails Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. 

Benefits: Full-Time

• Comprehensive benefits options include medical, dental, vision, life, Short Term Disability, Long Term Disability, hospital indemnity, critical illness, and accident insurance. 
• HSA, Health Care FSA and Dependent Care FSA
• EAP (Employee assistance program)
• Employee discount program
• PTO (Paid time off)
• Dayforce Wallet Daily Pay
• Pre-Tax 401(k)
• After-Tax Roth
• Tuition discount through Capella University

All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if Sails Washington is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment. 

Here's What You'll Do:

JOB SUMMARY:

The Quality Support Specialist is responsible for ensuring services are delivered in line with program designs, Titles 17 and 22, and Redwood Family Care Network's exceptional standards. Furthermore, the Quality Support Specialist is responsible for designing, developing, and delivering training programs to Sails Washington employees to ensure maximum adherence to regulations, policies, and procedures.

Ensures that all operational quality processes are maintained through audit/inspection processes that include monthly scheduled and unscheduled audit visits, identifying service issues and barriers, designing and leading training initiatives, making recommendations for service improvement to operational leadership, and resource coordination.  

ESSENTIAL FUNCTIONS:

• Ensure quality assurance and compliance across all Sails Washington locations via monthly, quarterly, and annual quality assurance audits
• Provide thorough written audit reports and reviews of Sails Washington programs
• Ensure that programs implement corrective and preventive investigations and action plans in response to all incidents and audits, in a timely manner.
• Maintain a thorough knowledge and understanding of applicable State and Federal Regulations, Regional Center Guidelines, and Sails Washington policies and procedures. Leads the practical interpretation and implementation of State and Federal Regulations, our funding source's Guidelines, and Sails Washington's policies and procedures to ensure that all site activities are compliant. Ensure that documentation and records are compliant.
• Use audit findings and current industry knowledge to inform the introduction of new or improved training resources and enhanced training initiatives.
• Research, develop, write and present effective training materials to any and all levels of employees using a full variety of media
• Participate in performance improvement activities and ensure service quality through care coordination
• May oversee a team of quality assurance coordinators and/or trainers to aid in the dissemination of best practices.
• Exemplify the desired Sails Washington's culture and philosophies of the organization
• Participate in and perform additional quality assurance, training, or compliance projects as required  

EDUCATION, EXPERIENCE and REQUIREMENTS:

• Minimum Education: Bachelor’s degree preferred.
• Minimum Experience: Must have minimum two (2) years directly related experience in IDD field with training/teaching/auditing.
• Other Requirements: First Aid / CPR / CPI 
• Must be willing and able to travel.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge Required: Knowledge of state and federal laws, Title 17 and 22, Individual Program Plans, person-centered practices, behavior modification programming, regional centers audit practices, and various program types and therapeutic modalities.
• Skills Required: Technical proficiency, time management and multi-tasking skills, leadership skills, analytical skills, strong written and communication skills, advanced training and presentation skills, independent judgment and decision-making skills, critical thinking, active listening, and demonstration of emotional intelligence.
• Abilities Required: Proven ability to lead by example and foster mentoring relationships. Creative ability, writing proficiency and visual graphics design. Ability to create momentum and foster organizational changes. Ability to combine industry knowledge with outstanding verbal, written, presentation and computer skills to achieve meaningful results.

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoy interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Visit our Careers website: https://jobs.dayforcehcm.com/en-US/redwood/CANDIDATEPORTAL