Program Quality Analyst

Job Description

UW MEDICINE - Enterprise-Wide Revenue Cycle Operations has an outstanding opportunity for a PROGRAM QUALITY ANALYST

Work Schedule

100% FTE

DAYS - May also work off hours and weekends

Fully remote, but may be required to participate in onsite events, audits, workflow reviews, training, or implementation activities

On-Call coverage (7x24), as assigned

POSITION HIGHLIGHTS

The Quality Analyst plays a critical role in safeguarding UW Medicine’s financial integrity, regulatory compliance, and operational consistency

DEPARTMENT DESCRIPTION

Enterprise Wide Revenue Cycle Operations supports all of UW Medicine Patient Access, Hospital Billing, Finance and other related operations that use Epic software and AccuReg.

PRIMARY JOB RESPONSIBILITIES

• Quality audit development, change management compliance, and end-user adoption requiring expert knowledge of ERCs workflows
• Analyst performs analysis of audit results and system issues, documents potential root cause analysis, recommends mitigation and training enhancements, documents findings and potential specifications for corrective action, and works with operational personnel to ensure end-user adoption and compliance
• Analyze business processes and procedures with a focus on workflow enhancement opportunities to ensure the system tools are maximized for business use
• Identify opportunities for training enhancements based on quality trends
• Design, maintain, and execute standardized audit protocols for various ERC workflows
• Identify root causes or errors, trends, systemic risks, and recurring quality issues impacting performance and compliance and propose workflow/process changes to improve outcomes
• Provide supportive and positive mechanisms for reporting issues, and facilitate reporting of suggestions for system improvements
• Perform regression-style validation following system, workflow, or policy changes
• Serve as a liaison between BSIQT and ERC operational teams to support quality review, post-implementation validation, and assessment of workflow changes

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field, or equivalent combination of education and experience.
• At least four (4) years in ERC positions as a lead or other similar position where analysis and problem solving skills have been demonstrated
• Working knowledge of Epic Grand Central, Prelude, Referrals, Cadence, Epic customer tools, hospital and physician billing systems, and other hardware and software systems related to Revenue Cycle.
• Demonstrated experience conducting operational audits, quality reviews, or compliance assessments.
• Proven ability to perform root cause analysis, document findings, and develop actionable recommendations.
• Strong written and verbal communication skills, including the ability to present quality findings to leadership.
• Proficiency in Epic modules (Cadence, Prelude, Grand Central, Auth-Cert, Medical Records, Coding, Customer Service tools, and billing for both physician and hospital) and revenue cycle reporting tools.
• Epic certification in one or more revenue cycle or patient access modules.
• An equivalent combination of education and experience may substitute for stated requirements

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community

Compensation, Benefits and Position Details

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About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.