This role is focused on the administration, maintenance, and operational support of Creighton University’s Cisco-based network environment. The Network Administrator is responsible for ensuring the ongoing reliability, security, performance, and availability of campus-wide network services that support academic instruction, research activities, healthcare-related programs, and administrative operations.
Serving as the primary operational authority for network services, the Network Administrator ensures systems are properly configured, continuously monitored, accurately documented, and consistently maintained in accordance with institutional standards, regulatory requirements, and service expectations. The position works closely with infrastructure, information security, and client-facing IT teams and plays a critical role in sustaining the stable, secure operation of mission-critical network services across the University.
This role provides supervision which includes hiring, evaluating performance, assigning work, providing guidance and overall ensuring team productivity and policy adherence.

Essential Functions:

Enterprise Network Administration
•    Administer and support wired and wireless network infrastructure, including switches, routers, wireless controllers, firewalls, VPN platforms, and related services.
•    Perform configuration management, firmware/software updates, patching, and lifecycle maintenance for network systems.
•    Maintain network performance, availability, and fault tolerance through proactive monitoring and operational tuning.
Operations, Monitoring & Incident Response
•    Monitor network health, capacity, and utilization using enterprise monitoring and logging tools.
•    Participate in on-call rotation and respond to after-hours incidents impacting critical university services.
•    Contribute to root cause analysis and incident reports, corrective actions, and service improvements.

Service Delivery & Collaboration
•    Collaborate with systems, cloud, identity, and endpoint teams to support integrated service delivery.
•    Support academic and administrative technology initiatives by ensuring network readiness and operational support.
•    Coordinate with vendors and service providers for support cases, maintenance activities, and hardware replacements.
•    Provide technical guidance and operational support.

Other duties as assigned.

Qualifications:

•    Bachelor’s degree in Information Technology, Computer Science, or a related field or equivalent professional experience.
•    5+ years of experience administering enterprise network environments.
•    Hands-on experience administering:
•    Layer 2/Layer 3 switching and routing
•    Enterprise wireless networks
•    Firewalls and VPN platforms
•    Strong operational understanding of TCP/IP, DNS, DHCP, VLANs, routing protocols, and network security fundamentals.
•    Experience working within formal IT change management and incident response processes.
•    Demonstrated ability to support mission-critical systems in a 24×7 operational environment.

Knowledge, Skills, and Abilities:

•    Cisco Hardware & Cisco IOS
•    DHCP and DNS
•    Ethernet
•    Fiber Optics - Network
•    Data Center Operations
•    Network Security Fundamentals
•    Performance Tuning/Monitoring
•    Accountability & Adaptability
•    Collaboration and teamwork
•    Customer Relationship Management
•    Innovative/creative thinking
•    Mission/Service orientation
•    Backup Management Systems
•    Telecommunications - Video/Voice
•    Wireless Networking
•    Network Security Principles
•    Network operating systems
•    Equipment configuration, testing, and repair
•    Knowledge of network protocols
•    Knowledge of Server operating systems.
•    Network evaluation using standard tools.
•    Ability to accurately diagnose problems.
•    Operate network test equipment
•    Openness (zest) for learning
•    Results orientation
•    Vendor Relationship Management
•    Oral/written communication
•    Time Management
•    Technical Writing
•    Problem Solving

Licenses/Certifications

• CCNA Preferred
• ITIL certification or achieve certification within 6 months of hire

Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination. Creighton complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources at HR@creighton.edu. Creighton University seeks candidates who understand, respect, and can contribute to the University's mission and values.

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