Assistant Service Center Manager

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COMPANY OVERVIEW

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

SHIFT: Monday-Friday (hours may change based on business need)
SALARY RANGE: $70,000-$75,000 (Depends on Experience and Skills)
REPORTS TO: Service Center Manager
DIRECT REPORTS: Yes

LOCATION: Omaha, NE

JOB SUMMARY

CrossCountry Freight Solutions is looking for an Assistant Service Center Manager. This dynamic position offers a unique opportunity for professional growth and development, preparing you for advancement to the Service Center Manager role. This role is ideal for individuals aspiring to take on greater responsibilities and leadership within the logistics and transportation industry.

As an Assistant Service Center Manager, you will work with the Service Center Manager to oversee the daily operations of the service center. This position will be responsible for supporting the management of staff, ensuring efficient and timely freight movement, maintaining safety standards, and optimizing terminal processes to meet customer expectations and company goals. This role is designed to develop your skills and experience for future advancement into a Service Center Manager position by gaining comprehensive experience and leadership development.

ESSENTIAL JOB DUTIES 

• Assists with planning, implementing, and overseeing the work of staff members to ensure efficiency and compliance with organizational requirements and company procedures. 

• Monitor and direct all dispatching activities, including tracking, routing, and dispatching transportation vehicles. 

• Assist in directing work activities designed to promote work safety and encourage continuing education among staff members. 

• Implement changes to transportation services, policies or scheduling as needed. 

• Ensure staff members fully and consistently comply with safety rules, administrative procedures and policies and government regulations. 

• Collaborate with staff members and fellow managers to create, modify, and implement goals, procedures, policies and objectives when the opportunity presents itself. 

• Build and maintain culture for proactive safety focused productive, efficient, low-attrition workforce.

• Coach team members to develop talent and depth to enable growth and effective operation.  

• Produce high levels of service, including on-time pickup and delivery and claims free environment.  

• Produce high levels of productivity and optimal levels of labor spend.  

Operation Efficiency and effectiveness 

• Utilize daily reports to manage goals, accuracy, and efficiency on route planning and linehaul operations in addition to on time service and customer satisfaction. 

Sales Support 

• Collaborate with the Sales team to identify opportunities for growth and work with all shareholders to integrate new opportunities into the network. 

• Manage customer concerns to agreement of customer and company and inform other company personnel of resolution.  

• Identify shipments compromising profitability. 

Facility and Vehicle Maintenance 

• Coordinate with Fleet and external services to maintain and repair company vehicles.  

• Maintain and submit required vehicle records. 

• Review equipment allocation by route and linehaul, and plan as needed. 

• Provide emergency assistance to protect our employees and service our customers; in the event of equipment breakdown, DOT inspections, facility or grounds hazard, and/or a safety related event; in accordance with Company safety policies/procedures and applicable county, state, and federal laws. 

Budget Maintenance 

• Aides in controlling expenses and operate within budget.  

• Approves and processes external invoices according to Company procedure. 

Expectations 

• Create a safe, positive, and productive work culture by communicating and behaving in a professional and team-like manner. 

• Interact with customers in a courteous, helpful, and professional manner. 

• Be accessible by phone 24 hours a day, 7 days a week. 

• Ensure adherence to Company safety policies and procedures, and all applicable federal, state, and local laws and regulations. 

• Provide management with regular status reports concerning areas of responsibility. 

JOB SPECIFICATIONS 

Skills and Knowledge  

• Minimum of two years of experience in LTL Operations or comparable leadership role. 

• Strong leadership and team-building skills 

• Excellent written and verbal communication skills 

• Effective organizational and multitasking skills 

• Career oriented and plans for succession at all levels rather than job oriented.  

• Capacity to notice details but manage overall view. 

• Aptitude to problem solve and utilize troubleshooting skills. 

• Independent thinker with the ability to engage team members. 

• Well-developed interpersonal skills.  Ability to get along with diverse personalities.  

• Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills. 

• Extensive knowledge of the principles, procedures, and best practices in the industry. 

Work Conditions 

• Fast-paced service center environment. 

• The ability to work irregular hours when necessary. 

BENEFITS

• Medical, Vision, Dental, Supplemental, and Life Insurances available. 

• Paid time off, paid holidays, paid community volunteer time 

• Employee Assistance Program (EAP) 

• 401k retirement plan with match 

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