Bilingual Activities Reservations Specialist

Omni Customer Care Center

Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Bilingual Activities Reservations Specialist Position - Overview:

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation, and exceptional service. We are now searching for Bilingual Activities Reservations Specialist to work full-time hours (Days and Weekends), from home, processing customer inquiries to ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner by utilizing sales and empowerment skills. The ideal candidate is friendly, patient, professional and genuine with a service-driven attitude. In return, we provide a stable secure company, and family atmosphere with great benefits. 

Benefits

• Full-Time Position - Work from Home - Virtual (Days & Weekends)
• Competitive hourly pay and overtime/ pay differential eligibility
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Life and disability insurance
• Paid time off
• Employee Assistance Program (EAP) and wellness support
• Training and career development opportunities
• Employee discounts and recognition programs
• Flexible scheduling when possible
• Family and medical leave eligibility
• Training and professional development opportunities
• Tuition reimbursement or education assistance programs

  Responsibilities:

• Assists with adjusting, reserving, and cancellations of activities and room reservations for Omni Hotels & Resorts in both English and Spanish languages.
• Enrollment of Select Guest Members
• Respond professionally and effectively to all inquiries
• Perform operating functions of telephone and computer system
• Verifies and understands company policies
• Reviews emails on a daily basis
• Thorough knowledge of reservation process
• Consults help desk for inquires and suggestions
• May be required to perform other duties as assigned

Min. Qualifications

• Resort Suite knowledge a plus
• Must be available to work at least one weekend day (Saturday or Sunday)
• Ability to work independently to resolve customer inquiries or problems
• Excellent phone etiquette skills
• Intermediate experience working with basic computer programs (MS Office, Outlook, etc)
• Must be able to become proficient on Omni Hotel’s reservation system
• Prior Call Center experience a plus

Equipment - Associates participating in the Work at Home program will be responsible for providing the following equipment:

 Required PC/Laptop Hardware and OS (Apple not supported): (May be subject to change at a later date)

• • • 64-bit Windows 11 or newer version
    • Processor – I5 or AMD Ryzen 5 or better
    • 8GB Ram
    • 100GB Hard Drive free disk
    • Windows Updates are showing up to date.
    • 1 NIC (Ethernet port)
    • USB Connection (at least 3 ports)
    • Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats)
      • Suggested System – Windows Defender
      • McAfee and AVG anti-virus systems are not supported.
    • Power Surge Protector
    • Logitech USB Headset Mono/Stereo H650e or H570e 

 Other Items Required:

• • • Full screenshot of www.speedtest.net of completed speed test.
    • Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload.
    • Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse.
    • Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)

 Other Items Suggested:

• • • Additional Monitors Highly Suggested for ease of process
    • Ergonomically approved desk chair and desk work surface
    • Smoke Detector
    • Fire extinguisher 2.5lbs or more
    • First Aid Kit
    • Copy of Declarations page of Homeowner’s/Renter’s Insurance

Important Notes:

• • • Please provide pictures of the above requirements.
    • A Wireless Connection is NOT allowed for our Work at Home Associates
    • A Wireless mouse or keyboard is NOT allowed.
    • No one else can be on / using your internet during your scheduled shift.
    • No devices can be connected to your internet during your scheduled shift.
    • Satellite internet is not permitted.
    • Microsoft Teams must be downloaded on personal desktop for technical assistance.

Omni may modify its provision of equipment resources upon notice to the Associate.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster. 

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.