Contracts Manager

• Establish, manage, and continuously improve contract management standards, policies, procedures, and governance frameworks.
• Develop and monitor operational metrics that measure quality, efficiency, throughput, cycle times, and stakeholder satisfaction.
• Drive initiatives that improve contracting effectiveness, scalability, and business performance.
• Ensure contracting workflows align with growth objectives while maintaining compliance and control requirements.
• Maintain accountability for the overall effectiveness of the contract management function.

Develop and Lead High-Performing Teams

• Coach, mentor, and develop Contract Advisors and other contract management professionals.
• Set performance expectations, provide ongoing feedback, and support employee growth and career development.
• Manage team capacity, prioritize resources, and ensure appropriate workload distribution.
• Foster a culture of collaboration, accountability, continuous improvement, and knowledge sharing.
• Build organizational capability through training, guidance, and subject matter expertise.

Drive Contract Governance and Risk Management

• Own contract standards, template management, clause governance, and related contracting controls.
• Partner with Commercial Legal and business stakeholders to maintain approved contract language, playbooks, and negotiation guidelines.
• Identify contractual, operational, and compliance risks and implement appropriate mitigation strategies.
• Ensure adherence to company policies, approval workflows, and signature authority requirements.
• Escalate significant risks and provide informed recommendations to leadership.

Build Strategic Stakeholder Partnerships

• Establish trusted relationships across Sales, Legal, Finance, Revenue Operations, Procurement, Customer Success, Operations, and executive leadership teams.
• Serve as the primary escalation point for complex contract matters and cross-functional challenges.
• Align stakeholders around governance standards, contracting priorities, and process improvements.
• Communicate operational performance, emerging risks, and continuous improvement opportunities to leadership.
• Facilitate informed decision-making and consensus among key stakeholders.

Resolve Escalations and Remove Roadblocks

• Lead resolution of complex contractual issues that may impact deal progression or customer commitments.
• Coordinate with Legal, Finance, Revenue, and Sales leadership on negotiations, approvals, and exception requests.
• Address operational conflicts and remove obstacles impacting contract execution timelines.
• Ensure critical business priorities receive timely attention and support.

Optimize Processes and Systems

• Lead continuous improvement efforts across contract lifecycle management processes, systems, and controls.
• Partner with business stakeholders and system administrators to maximize value from CLM platforms, Salesforce, Agiloft, and related technologies.
• Identify automation opportunities that improve compliance, productivity, visibility, and user experience.
• Develop dashboards, scorecards, reporting tools, and process documentation that support decision-making and operational excellence.
• Support transformation initiatives that enhance contracting capabilities and future business scalability.

Support Business Continuity

• Provide direct contract support during peak business periods, organizational transitions, or resource constraints.
• Step into Contract Advisor responsibilities when needed to ensure continuity of service and responsiveness.
• Maintain visibility into active deal portfolios, organizational priorities, and customer needs.

Who You Are

Minimum Qualifications

• 7+ years of experience in contract management, commercial operations, legal operations, deal desk, or related business functions.
• 3+ years of people leadership experience with demonstrated success developing and leading high-performing teams.
• Experience managing complex commercial agreements and cross-functional business processes.
• Strong understanding of contract lifecycle management, governance, compliance, negotiation support, and risk management practices.
• Proven ability to lead process improvement initiatives and drive operational excellence.
• Exceptional communication, stakeholder management, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced, highly collaborative environment.

Preferred Qualifications

• Bachelor's degree in Business Administration, Legal Studies, Finance, Operations Management, or a related field, or equivalent experience.
• Experience working with CLM platforms such as Agiloft or similar contract management technologies.
• Experience supporting SaaS, software, healthcare technology, professional services, or enterprise solution organizations.
• Project Management, Lean, Six Sigma, or similar operational excellence certification.
• Knowledge of revenue recognition practices, commercial operations workflows, and approval governance structures.
• Demonstrated experience leading organizational change and transformation initiatives.

• Build strong partnerships across Sales, Legal, Finance, Revenue Operations, Procurement, and Customer Success to align priorities, resolve challenges, and deliver business value.

• Lead by example, influence stakeholders at all levels, and create an environment where team members feel empowered to contribute, innovate, and succeed.

• Invest in the growth of your team and yourself through coaching, feedback, continuous learning, and knowledge sharing.

• Drive operational excellence through disciplined prioritization, accountability, governance, and timely execution of commitments.

• Champion process improvements, automation opportunities, and strategic initiatives that enhance contract performance, reduce risk, and support Omnicell's mission and growth objectives.

• Demonstrate curiosity, embrace feedback, promote learning, and encourage innovative thinking that challenges the status quo.

• Build an engaged, high-performing team through coaching, development planning, succession readiness, and inclusive leadership practices.

• Align team efforts with business goals, create accountability for results, and deliver measurable operational improvements.

• Drive transformation initiatives, communicate a compelling vision, and guide teams through change with transparency, resilience, and confidence.

• Contract operations are executed consistently, efficiently, and compliantly across the organization.
• The Contract Management team demonstrates high engagement, capability, and accountability.
• Contract cycle times, quality metrics, and stakeholder satisfaction improve over time.
• Contract-related risks and escalations are addressed proactively and effectively.
• Governance standards and approval requirements are consistently followed.
• Stakeholders view the Contract Management function as a trusted strategic partner.
• Continuous improvement initiatives deliver measurable operational and business outcomes.