ENOA, Home Delivered Meals Volunteer Coordinator

Job Title

Hours Required

Job Description and Hours

Essential Job Functions

Core Responsibilities

• Maintain dependable attendance and report to work as scheduled.

• Complete all required onboarding, orientation, and ongoing training.

• Maintain strict confidentiality of participant information in compliance with HIPAA regulations.

• Follow all ENOA and ENHSA policies, procedures, and applicable laws and regulations.

• Communicate clearly and professionally with staff, volunteers, catering partners, and the public.

Volunteer Recruitment & Development

• Develop and implement volunteer recruitment strategies.

• Promote volunteer opportunities through community outreach, events, and online platforms.

• Screen and onboard new volunteer applicants.

• Coordinate and conduct volunteer orientation sessions.

• Provide training materials and ensure understanding of policies and procedures.

Volunteer Coordination & Scheduling

• Prepare monthly volunteer delivery calendars, communications, and memos.

• Ensure adequate route coverage at all times.

• Communicate schedules, updates, and last-minute changes.

• Serve as the primary point of contact for volunteers.

Volunteer Support & Engagement

• Provide guidance, respond to questions, and resolve issues.

• Monitor volunteer participation and performance.

• Build positive relationships with volunteers, clients, drivers, and staff.

• Develop volunteer recognition programs, including appreciation events and awards.

• Gather feedback to improve volunteer satisfaction and retention.

Recordkeeping & Reporting

• Maintain accurate and up-to-date volunteer records.

• Track participation metrics and activity levels.

• Prepare volunteer reports for leadership review.

Compliance & Program Support

• Ensure volunteers comply with organizational policies, safety standards, and confidentiality requirements.

• Enforce volunteer code of conduct guidelines.

• Develop community partnerships to expand volunteer involvement.

• Assist with day-to-day HDM program operations as needed.

Professional Standards & Collaboration

• Foster a positive, team-oriented work environment.

• Maintain accurate documentation in compliance with program, agency, and regulatory requirements.

• Collaborate effectively across departments to support program success.

Other Job Requirements

• Must be at least 19 years of age.

• Valid driver’s license (Nebraska or Iowa) or ability to obtain within 30 days of hire.

Driving Requirements

• No moving violations within the past 12 months

• No chargeable accidents within the past 12 months

• No DUI/DWI within the past 5 years

• Reliable personal vehicle and current auto insurance.

• Ability to lift up to 25 pounds.

• Ability to operate a motor vehicle, including cargo vans, safely and professionally.

Program Support Duties

• Provide backup assistance delivering meals and transporting routes.

• Assist with catering pack-out when necessary.

• Support intake and referral processing through structured phone interviews.

• Perform other duties as assigned by the HDM Division Director or Executive Director.

Education, Training, and Experience

• High school diploma or GED required.

• Minimum of two (2) years of experience in human services or volunteer coordination preferred.

Skills and Abilities

• Strong organizational, time management, and problem-solving skills.

• Ability to manage multiple priorities with attention to detail.

• Strong interpersonal skills and ability to work effectively with older adults.

• Effective documentation and data tracking skills.

• Ability to supervise and support volunteers in a team-oriented environment.

• Proficiency in Microsoft Office and ability to learn new systems.

• Ability to operate standard office equipment.

• Familiarity with the five-county service area and ability to travel in varying conditions.

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