Agency:

Omnicom Corporate SSC

Job Function:

People and Culture

Job Subfunction:

People Operations

Job Description:

Position Summary
The HR Service Specialist I serves as a primary point of contact for employees, managers, and HR stakeholders, providing transactional and administrative support across the employee lifecycle. This role is responsible for processing HR transactions, maintaining employee data integrity in Workday, responding to HR inquiries, and ensuring compliance with company policies and procedures. The ideal candidate delivers exceptional customer service while supporting a fast-paced, client-focused environment.
ResponsibilitiesProcess employee lifecycle transactions in Workday, including hires, transfers, promotions, manager changes, compensation updates, leaves of absence, and terminations.
Respond to employee and manager inquiries through HR case management tools, email, and phone support.
Ensure accuracy and completeness of employee records and organizational data.
Support onboarding and offboarding activities, including employment documentation and system updates.
Assist with job requisition and position management processes.
Conduct audits and quality checks to ensure HR data accuracy and compliance.
Escalate complex employee relations, benefits, payroll, and policy issues to appropriate HR teams.
Generate standard HR reports and assist with data analysis as needed.
Maintain confidentiality of employee information and sensitive records.
Support process improvement initiatives designed to enhance service delivery and employee experience.
Partner with Payroll, Benefits, Talent Acquisition, HR Business Partners, and other Centers of Excellence to resolve inquiries and complete transactions efficiently.
Skills , Qualifications and Experience RequirementsBachelor's degree in Human Resources, Business Administration, or a related field preferred.
1-3 years of experience in Human Resources, HR Operations, Shared Services, or a customer service environment.
Experience using Workday or another Human Capital Management (HCM) system preferred.
Strong Microsoft Office skills, particularly Excel, Outlook, and Teams.
Excellent verbal and written communication skills.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities while meeting deadlines.



Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

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