IT Helpdesk

Overview

We are looking for an enthusiastic and motivated Desktop Support Specialist to join our IT team. This role is ideal for someone who has a passion for technology, enjoys problem-solving, and is eager to learn and grow in a fast-paced environment. 

Responsibilities

• Provide first-line technical support for desktops, laptops, printers, mobile devices, and related hardware.
• Assist users with software installation, configuration, and troubleshooting (Windows, Microsoft 365, and common business applications).
• Respond to and resolve helpdesk tickets in a timely and professional manner.
• Perform system updates, patches, and routine maintenance.
• Support account setup, password resets, and access issues.
• Document technical issues and resolutions for knowledge sharing.
• Escalate complex problems to senior IT staff as needed.
• Assist with new user onboarding and workstation setup.

Qualifications

• High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft, etc.) a plus.
• Hands-on experience managing on-premises Active Directory, Azure Active Directory (Microsoft Entra ID), and Microsoft Intune.
• Basic understanding of computer hardware, operating systems, and networking concepts.
• Strong customer service and communication skills.
• Ability to troubleshoot technical issues with guidance and training.
• Eagerness to learn new technologies and processes.
• Reliable, detail-oriented, and able to manage time effectively.