Marshall Health Network is seeking a highly motivated and detail-oriented Tech Support Specialist to provide technical support and assistance to end users. The ideal candidate will troubleshoot hardware and software issues, coordinate department moves, and ensure smooth technology operations.

Key Responsibilities:

Troubleshoot user logon issues, including password resets and account access problems
Diagnose and resolve issues with scanners, printers, and related peripherals
Assist with the coordination and execution of department moves, ensuring technology is properly set up and functional
Set up new computers, including hardware installation, software configuration, and network connectivity
Prepare and maintain training rooms, ensuring computers, projectors, and other tech equipment are operational
Work tickets in the ticketing system, documenting issues, resolutions, and follow-up actions
Provide excellent customer service and technical support to end users
Collaborate with IT teams and other departments to ensure a seamless technical environment
Maintain and update technical documentation related to IT support processes

Qualifications

EDUCATION:

High school graduate or equivalent required.

EXPERIENCE:

Experience in technical support or IT helpdesk roles
Strong problem-solving and troubleshooting skills
Knowledge of computer hardware, software, and peripheral devices
Familiarity with ticketing systems and IT service management tools
Ability to work independently and manage multiple tasks simultaneously
Excellent communication and interpersonal skills

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