WARD CLERK

POSITION SUMMARY:

The Ward Clerk performs varied support activities on the unit. This position assists staff RNs and others in the performance of patient care. Work is performed at the direction of a supervisor or other licensed professional.

ESSENTIAL POSITION FUNCTIONS:

• Consistently maintains par level of supplies and equipment for the nursing unit. Orders supplies appropriately.
• Organizes storage of supplies obtained on nursing unit from Central Service, Central Stores, etc
• Completes work orders, promptly notifies Maintenance of repairs if needed as directed by Nurse Manager/Charge Nurse. See that equipment gets to BioMed for repair.
• Answers telephones, pages and patient call intercom promptly and in a courteous manner; Picks up pager consistently on 3-11 and 11-7 shift to reduce overhead paging. Consistently identifies self when answering phone.
• Promptly addresses patient/visitors/families and ancillary staff that present to the desk.
• Promptly and accurately relays all messages and information to appropriate personnel.
• Answers patient call intercom promptly and accurately relays information to appropriate personnel.
• Communicates effectively and courteously with ancillary departments ad directed.
• Maintains organized desk area daily.
• Maintains/updates information in voice care every shift.
• Maintains entire patient medical record on a daily basis. Includes assembling, labeling, thinning, rearranging, adding additional sheets/reports as needed; Keeps info current on chart binders (special attention to labels, DNR, name alert, and allergy).
• Disassembles discharge charts promptly and forwards to Medical Records Department.
• Consistently places vital signs and I&O printouts in medical record accurately and promptly.
• Maintains daily log of admissions, transfers, discharges and deaths and notifies appropriate departments promptly.
• Prepares or continually updates daily office report with patient names, condition, classifications and census information.
• Makes sure patient charge card for supplies are labeled, posted, and forwarded to appropriate department.
• Maintains current and sufficient number of down time charting supplies.
• Copies charts for transfers as needed.
• Assists with transport of patients and messenger duties (lab slips, pharmacy, etc.) if necessary.
• Assists physicians with computer issues for information.
• Obtains medical records if necessary.
• Facilitates communications at nursing station during Code Blue situations.
• Remains current with BLS certification.
• Reviews email, prints, and posts information for staff as needed.
• Customer service participation and promotion.
• Consistently ready to begin work on time.
• Demonstrates consistently a cooperative attitude toward work assignments and co-workers.
• Consistently maintains confidentiality regarding patient and hospital information.
• Attends all mandatory in-services (exceeds if Hazcom and Infection Control are completed by March 31st annually); Completes unit specific competencies annually (exceeds if completed before January 31st annually); Keeps education and training record current.
• Is consistently aware of safety/risk issues and reports appropriately to Nurse Manager/Charge Nurse/House Supervisor.
• Complies with dress code on a daily basis, includes wearing nametag.
• Willingly provides training/participates in the orientation of new personnel.
• Willingly performs other duties as requested by Nurse Manager or designee.

Qualifications

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent, or equivalent combination of training and experience
• Assigned location subject to change dependent on patient care needs