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Position Summary:
The Wheel Group is seeking a hands-on IT Helpdesk Administrator to serve as the primary point of contact for internal technical support. Working under the direct supervision of the IT Manager, you will take ownership of day-to-day desktop operations, ensuring our fleet of approximately 200 endpoints remains secure, updated, and functional. This role is critical in supporting both our corporate office and warehouse operations.
Key Responsibilities:
• Desktop Support & Security (Primary Focus):
  ◦ Provide Tier 1 and Tier 2 on-site support for desktops, laptops, and Macs.
  ◦ Patch Management: Take full ownership of ensuring all workstations are current with Windows updates and critical security patches using internal management tools.
  ◦ Monitor antivirus status (SentinelOne) to ensure all endpoints are actively protected.
• User & Access Administration:
  ◦ Manage user onboarding and offboarding under the direction of the IT Manager, including configuring new hardware and setting up accounts.
  ◦ Administer user accounts and permissions in Active Directory and Office 365 (Teams, Exchange Online, OneDrive).
  ◦ Assist users with remote connectivity issues, including VPN and Remote Desktop (RDS) access to business applications.
• Warehouse & Operational Support:
  ◦ Troubleshoot connectivity and hardware issues for warehouse devices, including barcode scanners and Zebra/label printers.
  ◦ Diagnose basic network connectivity issues (Wi-Fi/LAN) and escalate to the IT Manager or MSP when necessary.
• Documentation & Inventory:
  ◦ Maintain an accurate inventory of IT assets (computers, monitors, scanners, and peripherals).
  ◦ Document troubleshooting procedures and solutions to build an internal knowledge base.
Qualifications:
• Education/Experience:
  ◦ Associate degree in IT or relevant certifications (CompTIA A+, Network+, or Microsoft Fundamentals).
  ◦ 2+ years of experience in an IT Helpdesk or Desktop Support role.
• Required Skills:
  ◦ Strong proficiency in troubleshooting Windows OS and Microsoft Office 365 applications.
  ◦ Experience managing users in Active Directory.
  ◦ Understanding of TCP/IP networking basics (DNS, DHCP, IP addressing).
  ◦ Ability to lift up to 50 lbs (servers, desktops, printers) and walk warehouse floors.
• Preferred Skills (Big Pluses):
  ◦ Microsoft Azure: Familiarity with Azure Active Directory (Entra ID) or basic cloud server concepts is a strong plus.
  ◦ TracerPlus / Warehouse Tech: Experience troubleshooting TracerPlus software or handheld barcode scanners is highly desired.
  ◦ Experience supporting legacy ERP connections (RDP).
• Soft Skills:
  ◦ Ability to follow detailed technical direction from the IT Manager.
  ◦ Strong communication skills to explain technical issues to non-technical staff.
  ◦ Self-starter with the ability to prioritize daily support tickets effectively.
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