Commercial Service Coordinator

Description

· Submit items requiring Contract Amendment/Adjustment to Customer Accounts to the Contacts department.

· Schedule, quote, and discuss repair services with customers and technicians, and provide customer updates via phone and in-person

· Research and maintain month-end open tickets needed to process invoices

· Coordinate and dispatch service technicians; communicating with customers and technicians until satisfactory job completion

· Open, process, and close work orders and update applicable systems with service history.

· Process and respond to scheduling requests from customers, technicians, engineers, and site visits and repair services for managers. 

· Maintain time & material parts process and communicate to the customer when parts have been ordered and received, as needed. 

· Complete other various duties assigned by management.

Requirements

· Minimum of three (3) years experience in the service industry scheduling or dispatching preferably in the HVAC, electrical, or automotive environment.

· Proficient in Microsoft Office Suite, concentrating on Microsoft Word and Microsoft Excel

· Exhibit excellent customer service, critical thinking, problem-solving, and organizational skills

· Capable of managing time properly and efficiently and self-starting

· Ability to prioritize, adapt and remain calm in stressful situations. 

• Ability to pass a drug test and      background check.
• Passion for helping others.      Present a professional, positive, and helpful attitude always.