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Description
Join our dynamic team as a Customer Service Coordinator! You'll be the backbone of our branch operations, the go-to person who keeps everything running smoothly while delivering exceptional customer experiences. If you're organized, detail oriented, and love solving problems, this is your opportunity to make a real impact.
Supervisory Responsibilities:
- None.
Duties/Responsibilities:
- Customer-Focused Excellence
- Be the trusted point of contact for customer requests from product selection and quotes to order management and support
- Build lasting relationships with customers by providing top tier service every interaction
- Resolve customer concerns with efficiency and care, turning challenges into opportunities
- Support our outside sales team and work with warehouse/technical teams to ensure seamless order fulfillment
- Operations & Coordination
- Master our P21 ERP system to manage customer data, inventory levels, and order status with precision
- Coordinate workflow across multiple inside sales departments to keep operations flowing
- Making custom hoses for customers on-the-spot
- Handle shipping, receiving, and retail counter operations with professionalism
- Manage equipment maintenance schedules and keep the branch running efficiently
Tools of the Trade
- Use Microsoft Office Suite to prepare reports and logs
- Navigate our corporate ERP system confidently
- Follow company procedures and ISO standards
Requirements
Skills/Abilities:
- Thorough understanding of or the ability to quickly learn production operations and machinery.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Proficient with Microsoft Office Suite or related software to complete reports and logs.
- Proven ability to work effectively in a team environment with associates.
Education and Experience:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Physical Requirements:
- While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
- The employee is frequently required to stand; walk and sit.
- The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
- The employee must frequently lift and/or move up to 75 pounds.
- Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Our Benefits!
- #1 CULTURE!!!
- Fun, Family-Oriented Work Environment!
- Medical, Dental, and Vision benefits that begin on your 1st day of work!
- Employee Stock Ownership Plan (ESOP)
- Company Paid Life, Dependent Life, Short- & Long-Term Disability Insurance
- 10 Paid Holidays per year
- Vacation & Personal Time
- Employer HSA Contribution
- Company Paid Bereavement Time
- Company Paid Maternity and Paternity Leave
Are you an underappreciated, hard worker? Come see why AHP was voted a Nationally Certified "Great Place to Work"!
AHP is an Equal Opportunity Employer
Pay Rate: $22.50 - $24.50
Learn more about this Employer on their Career Site
