Opelika Ford- Automotive Service Cashier/Receptionist

Opelika Ford is looking for a Full-Time Receptionist/Cashier who courteously and efficiently manages all service and repair transactions for our valued customers. He or she receives and processes payments for services rendered or parts and materials purchased and explains vehicle service recommendations to customers. Also answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she sets the tone for our dealership's Sales/Service Department by being an outstanding listener and information source. The Receptionist/Cashier helps customers who are looking or have purchased vehicles by answering questions, contacting sales personnel with exceptional customer service. In addition, he or she performs administrative duties and operates the telephone switchboard for call routing.

The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience that includes money-handling and point-of-sale system experience. Automotive dealership experience preferred. Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.
 

*Must be able to work Nights and Weekends.

Benefits

• Competitive Pay
• Employee Purchase and Service Discounts
• Excellent opportunities for growth and internal promotions
• Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• State of the Art Facility with a Professional Working Environment

Qualifications

• High school diploma or GED required
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Point-of-sale (cash register) and credit or debit card processing skills
• Previous retail and/or customer service experience, preferred
• Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment
• Knowledge of automotive servicing or repair highly desired
• Neat, clean, and professional appearance
• Helpful attitude and friendly demeanor
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Highly trustworthy and security conscious
• Basic computer and Microsoft Office skills

Responsibilities

• Receives and processes payments for products and services
• Operates the complete POS system and other required software
• Accepts responsibility and accountability for his or her money drawer
• Coordinates questions and issues with the appropriate department personnel
• Addresses customer concerns and issues or escalates them as needed
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Ensures that all customer contact information is up-to-date and accurate
• Greets all customers in a warm, sincere, and helpful manner
• Answer dealership group phones and directs calls as necessary
• Handles customer complaints or escalates when necessary
• Provides administrative assistance as needed
• Performs other duties as assigned