Customer Service Coordinator

About Us

All Care To You is a Management Service Organization providing our clients with healthcare administrative support. We provide services to Independent Physician Associations, TPAs, and Fiscal Intermediary clients.  ACTY is a modern growing company which encourages diverse perspectives. We celebrate curiosity, initiative, drive and a passion for making a difference. We support a culture focused on teamwork, support, and inclusion. Our company is fully remote and offers a flexible work environment as well as schedules. ACTY offers 100% employer paid medical, vision, dental, and life coverage for our employees.  We also offer paid holiday, birthday time off, sick time, and vacation time as well as a 401k plan.  Additional employee paid coverage options available.

Job purpose

The Customer Service Coordinator is responsible for supporting the customer service department.  This position will answer all incoming customer service calls and help all callers obtain an answer to their questions and concerns while providing excellent customer service.  This position is ideal for someone who is a strong communicator and team player.

Duties and responsibilities

• Answer and filter all customer service calls.
• Make outbound calls to providers.
• Maintain customer service documentation, records, job aids, and policy and procedures.
• Resolve any grievances and complaints received through Customer Service, respond when needed to telephone and written inquiries and initiate steps to assist callers regarding issues relating to the content or interpretation of benefits, policies and procedures, provider contracts, and adjudication of claims.
• Comply with all Company and Department Policies and Procedures.
• Maintain excellent customer service to all callers and staff.
• Assists other departments or with other projects as needed.

Qualifications                                

• 1 year healthcare administration experience preferred.
• 1 year customer service experience.
• EZ-Cap experience preferred.
• Proficiency using Outlook, Microsoft Teams, Zoom, Microsoft Office (including Word and Excel) and Adobe.
• Detail oriented and highly organized.
• Strong ability to multi-task, project management, and work in a fast-paced environment.
• Strong ability in problem-solving.
• Ability to self-manage, strong time management skills.
• Ability to work in an extremely confidential environment.
• Strong written and verbal communication skills.

Education and Additional Requirements                                    

• Bachelor’s Degree (or in progress) in Business Administration or Healthcare Administration preferred; experience considered in lieu of degree