Analyst - Business & Technical Supp

The base salary range for this position is dependent upon experience and location, ranging from $87,600 to $109,500 

What We Offer:

• Competitive benefits and growth opportunities

• Generous performance‑based bonuses

• 12% 401(k) match

• Comprehensive health, dental, and vision insurance

• Tuition reimbursement

• Professional development and clear career advancement pathways

For more information please visit: Benefits - Avangrid

Job Summary

This position provides functional/business analytical support to the Business Readiness & Support (BR&S) team. From an operational perspective, the team member in this position will review daily error logs and conduct root cause investigation and analysis into billing and invoice related problems in both test and production environments. From an enhancement perspective, the team member in this position will conduct and support business analyst efforts for all phases of the development life cycle including requirements definition, functional design, testing, and production implementation.

Key Responsibilities

• Assist with day-to-day production support for Customer Service business units.

• Effectively identify, communicate, prioritize, document, and resolve SAP CCS and/or related interface production issues between business, IT, and/or vendors.

• Work closely with IT development resources and the CS teams on solution alternatives to resolve customer related defects, new developments and establish standards, procedures, and documentation of SAP system enhancements.

• Project support with business units, IT, and/or external vendors to understand, define business requirements and implement regulatory objectives in line with CCS system and/or related interfaces.

• Support analysis, project schedule, requirements/design documentation, test plans, testing, test result documentation, implementation, and post implementation support.

• Effectively prioritize and resolve project issues between business, IT, and/or vendors

• Create, maintain, and promote standard documentation (i.e., Requirements, test plans, test cases, project schedules, implementation plans, procedures, instructions, inventories, check lists, reference materials, training materials, templates, etc.)

• Ensure appropriate quality controls are in place and utilized relating to adequate audit mechanisms within the department operations.

• Ensure consistent and effective change control, quality assurance procedures, and corrective actions are utilized

Required Qualifications

Education & Experience Required:

• Bachelor’s Degree in Computer Science, Information Systems, or related field with a minimum of 3 to 5 years relevant experience preferred.
• Associates Degree in Computer Science, Information Systems, or related field with a minimum of 5 to 7 years relevant experience required.
• High School/GED with a minimum of 8 to 10 years advanced experience in this specific field.

Skills/Abilities:

• Strong verbal and written communication skills
• Self-Motivated
• Ability to manage multiple concurrent assignments
• Strong detailed orientation and planning skills
• Strong interpersonal skills
• Demonstrated analytical skill

Competencies

• Growth & Continuous Improvement

• Initiative & Change

• Focused on Results

• Customer Centric (internal and/or external)

• Communication

• Collaboration

• Leadership (people managers/leaders)

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Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date: