General Summary of the Job:

The Medical Assistant supports the Physician in delivering high-quality patient care by managing clinical documentation, coordinating communication between patients and care teams, and ensuring efficient daily clinic operations in accordance with established protocols.

Essential Job Functions, including but not limited to:

Room patients efficiently, ensuring they are prepared for the physician visit and that all necessary documentation and vitals are completed.
Assist with examinations and routine procedures, including minor surgery.
Remove staples/sutures
Complete Meaningful Use and MIPS (Merit-based Incentive Payment System) documentation, ensuring compliance with federal quality reporting standards.
Answer incoming patient phone calls and return messages promptly, ensuring timely and professional communication.
Prepare Injections
Obtain authorization for treatment requests for HMO, WC, and PPO
Obtain patient estimates and communicate insurance coverage information to patients (Rivet)
Responsible for obtaining necessary waivers related to treatment and/or supplies.
Maintain timely and effective communication with the physician, clinic staff, and billing team to support coordinated patient care and workflow efficiency.
Stock and maintain cleanliness of exam rooms, ensuring a safe, organized, and fully equipped environment for patient care.
Prepare for clinic
Autoclave
Create/Submit Orders as directed by providers
Complete Patient Paperwork, under supervision of provider. This includes, but is not limited to – Disability, School or Work Notes, etc.

Respond to requests on behalf of the provider, including follow-ups with physical therapy offices and care coordination.
Review, respond to, and accurately upload incoming faxes to patient charts while maintaining an organized and up-to-date fax folder.
Prepare the daily clinic schedule and assemble patient clinic packets to ensure smooth and organized clinic operations.
Scan and accurately upload all patient documents into clinic folders and/or the EMR/EHR system in accordance with established protocols and workflows, ensuring records are complete and properly organized.
Review prior clinic days for missing documentation or notes and follow up with the provider to ensure timely completion.

Expectations

Maintain confidentiality.
Follow the chain of commands.
Prioritize tasks by level of importance to meet deadlines.
Complete tasks in a timely manner.

Education and Experience

High School Diploma required.
Medical Assistant Certificate
Bachelor of Science and/or certification in Athletic Training preferred.
Basic computer skills required
Experience in an Orthopaedic Practice preferred.

Performance Requirements:

Knowledge:

Medical Assistants should have a good working knowledge of medical terminology and anatomy.
Knowledge of first aid and CPR
Knowledge of safety and sanitation
Knowledge of compliance regulations set by state, federal and local law.

Understanding of EPM/EHR system.

Skills:

Skill in exercising a high degree of initiative, judgment, discretion, and decision-making.
Skill in analyzing, planning, organization, and prioritization.
Skill in establishing and maintaining effective internal and external working relationships.
Skill in verbal and written communication.

Abilities:

Ability to read and interpret medical documents.
Ability to set priorities among multiple requests.
Ability to interact easily and effectively with others.
Ability to share expertise and knowledge with staff to maintain and improve workflow.
Ability to respond to common inquiries or complaints from patients and/or co-workers.

Equipment Operated

Standard office equipment including computers, iPad, fax machines, copiers, printers, telephones, etc.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to work near moving, mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate. There is a combination of office and clinical settings.

Mental/Physical Requirements

While performing the duties of this job, for approximately 8 hrs. per shift, the employee is regularly required to stand; walk, use hands to finger, handle or feel; reach with hands and arms above shoulder level and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee is occasionally required to sit; climb; or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and move up to 50 pounds, with assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus. Requires working under stressful conditions. Some travel to satellite offices and meetings is required.

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