Service and Maintenance Administrative Manager

Apply if you:

• Bring a cooperative spirit to your team and neighboring department.

• Have an understanding that through your contributions, you aid in the overall Company’s success.

• Pursue continuous efforts to see beyond current business modes and methods.

• Embody an understanding that as a committed team member, tenure with an organization is achievable.

• Bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.

Job Description:

Essential Job Functions

1.    Manages team performance, including developing and coaching direct reports and staff, communicating expectations, enforcing Company policies, procedures, and standards, and redirecting versions as needed.
2.    Responsible for the staffing model of their direct reports, ensuring the hiring and training of all new team members.
3.    Works with management to streamline processes and build a structure while driving cost savings.
4.    Follows and enforces all standard operating procedures.
5.    Oversees administrative staff for all work order documentation, including client updates, weekly open call reports, and closeout procedures. 
6.    Manages Dispatch Supervisor, ensuring staffing model supports all SMD regions.
7.    Ensure professional handling of customer inquiries, service requests, and escalations.
8.    Act as a liaison between field technicians, management, and customers.
9.    Liaison with the Information Technology (“IT”) department for practical systems, streamlining, workflow improvements, and troubleshooting.
10.    Partners with Service Managers to resolve issues regarding work order documentation for timely completion and invoicing of work orders. 
11.    Ensures customer-based CMMS is updated throughout the life cycle of a work order. 
12.    Organizes, schedules, and attends bi-weekly meetings with Service Managers and SMD Accounting.
13.    Organizes and schedules bi-weekly Service Manager meetings.
14.    Organizes, schedules, and attends weekly leadership and Support Staff meetings.
15.    Serves as a responsible leader through the direction and guidance of the team to ensure all safety requirements for all jobs are upheld.
16.    Other duties as assigned.

Education, Experience, and Skills 
1.    5 years’ experience with relevant experience or equivalent.
2.    High School diploma or equivalent.
3.    Demonstrates comprehensive knowledge of Service and Maintenance.
4.    Experience in a supervisory role that includes administrative and customer service.
5.    A unique talent for being the “go-to” person to resolve problems and do the job proactively.
6.    Self-starter and able to work in a fast-paced, team-oriented environment.
7.    Demonstrates strong verbal and written communication skills. 
8.    Ability to multitask, have strong attention to detail, and have organizational and time management skills to achieve all established deadlines.
9.    Has passion, energy, persistence, a positive attitude, and enthusiasm.
10.    Proficient with computers and familiar with the Microsoft Software Suite.  
11.    Able to identify a need, remove the barriers, and make things happen.
12.    Values diversity of ideas, opinions, and people. Has good common sense and applied logic.
13.    Must possess an appropriate state driver’s license before employment, a clean driving record, and reliable transportation.
 

KDC offers a competitive salary range $75,000.00 to $109,000.00 per year - while considering the candidate’s experience and a comprehensive benefits package for full-time employees:

• Medical insurance

• Dental HMO and PPO insurance

• Vision insurance

• Life/AD&D insurance

• Flexible Spending Accounts – Unreimbursed Medical and Dependent Care

• 401(k) retirement plan

• Vacation and Sick Time

• Holidays

Are you ready to join team KDC?

KDC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.