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  3. Customer Service Consultant

Customer Service Consultant

Ace Appliance
Posted a month ago, valid for a month
Location

Oregon, OH 43616, US

Salary

$24 - $29 per hour

Contract type

Part Time

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Sonic Summary

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  • Ace Appliance Sales & Service is seeking a Customer Service Representative in Toledo, OH, offering a competitive salary and requiring proven experience in customer service or a related role.
  • The position requires 23 hours of work per week, specifically on Fridays, Saturdays, and Sundays, with days off on Monday through Thursday.
  • Responsibilities include responding to customer inquiries, managing complaints, maintaining records, and collaborating with team members to improve service delivery.
  • Candidates should possess excellent communication skills, problem-solving abilities, and proficiency in customer service software and Microsoft Office Suite.
  • The role offers benefits such as training and development, performance-based bonuses, and a flexible schedule.
Benefits:
  • Training & development
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
About the Role:
As a Customer Service Representative at Ace Appliance Sales & Service , you will be the first point of contact for our valued customers in Toledo, OH. Join our dynamic team to provide exceptional service and support, ensuring a seamless experience for all our clients. Hours required for this position 23- Hours per week. Location would be at 3724 Airport Hwy. Toledo 43615.  Hours needed Friday 10:30am to 6pm - Saturday 8am - 4pm - Sunday 9am - 3pm - Days OFF Monday, Tuesday , Wednesday & Thursday.   



Responsibilities:
  • Respond promptly to customer inquiries via phone, email, and chat.
  • Manage customer complaints and provide effective solutions to enhance satisfaction.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve service delivery and customer experience.
  • Stay updated on product knowledge and company policies to provide accurate information.
  • Follow up with customers to ensure resolution and satisfaction.
  • Participate in training and development programs to enhance skills.
Requirements:

  • Proven experience in customer service or a related role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-oriented mindset.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Flexibility to work various shifts, including evenings and weekends.
  • Positive attitude and a passion for helping others.

About Us:
Ace Appliance has been serving the Toledo community for over 41 years, providing top-notch appliance repair and sales services. Our commitment to customer satisfaction and quality service has earned us a loyal customer base and a reputation as a trusted leader in the industry. Employees love working at Ace Appliance due to our supportive culture and opportunities for growth.


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