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At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
Purpose
This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.
Essential Functions and Responsibilities
Maintains Room Service tracking and control records and files
Stays informed of status of menu item availability
Assists guests with selection of food, beverage, wine, dessert and specialty items
Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale
Takes and processes room service orders in a timely manner according to Loews standards
Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account
Responds to complaints regarding room service orders in appropriate manner according to Loews standards
Posts Amenity charges to guest accounts
Distribute amenities to server by confirming guest room number of guest
Dispatch bussers/ server to handle guest requests
Call back guest to confirm guest satisfaction with food quality and service
Other duties as assigned
Supportive Functions and Responsibilities
Promotes and applies teamwork skill at all times
Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
Is polite, friendly, and helpful to all guests, management and fellow employees
Attends all appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Qualifications:
- Previous experience in cashiering, hospitality, or food service preferred.Â
- Proficiency with POS systems and basic computer skills required.Â
- Proven experience working in high-volume Food and Beverage operations preferred.Â
- Strong organizational skills.
- Excellent customer service skills.
- Excellent English communications skills, written and verbal required.
- Ability to work flexible schedule to include AM/PM, weekends and holidays required.Â
- High school diploma or equivalent.
Learn more about this Employer on their Career Site
