Accounts Receivable Specialist

Location: Orlando, FL

What You’ll Do

High-Volume Customer Account Reconciliation – Handle a large volume of customer accounts, reviewing, analyzing, and reconciling statements to ensure accuracy and resolve discrepancies.
Payment Application & Discrepancy Resolution – Accurately apply payments, investigate unapplied cash, short payments, and chargebacks, and process necessary adjustments.
High-Volume Call Center Support – Work in a fast-paced call center environment, spending up to 8 hours per day on the phone assisting customers with account inquiries and payment resolutions.
Communication & Customer Interaction – Professionally engage with customers, internal teams, and stakeholders to address payment issues, resolve disputes, and provide account support.
Reporting, Documentation & Compliance – Maintain detailed records of reconciliations, generate aging reports, and ensure compliance with company policies and accounting standards while supporting month-end close activities.

What You Need

Qualifications

Customer Service Skills

Cash Application Experience

Bachelor’s degree or equivalent combination of education and experience in Accounting, Finance, or a related field.
Possesses initiative to perform research on customer issues
Able to work independently and with minimal supervision
Minimum of 5 years in A/R preferred
Attention to detail is critical in this role
2 years or more of cash keying experience.

System and Microsoft Office Proficiency

Please note: Must have reliable transportation and be able to commute to the Orlando, FL office and work out of the Orlando office as required.

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