About Versatile Credit:

At the heart of the consumer financing revolution, Versatile Credit stands out as a clear leader. With more than 20 years of proven results, Versatile optimizes buying opportunities through credit with fully integrated technology and strategy to meet the unique needs of merchants, lenders, solution providers, and buying groups in an evolving range of industries. Versatile recently joined Synchrony and will operate independently with the goal of accelerating the technology roadmap for consumer financing solutions, while continuing to serve numerous other lenders and their merchants as we’ve done for so long. Our culture celebrates quick learners, critical thinkers, and problem solvers eager to drive change.

Role Summary/Purpose:

We're on the lookout for an AVP, Account Manager to work hand-in-hand with Versatile’s customers in the Health & Wellness space to ensure they achieve their desired outcomes with the company’s products or services, leading to high satisfaction and retention rates. You’ll blend a deep understanding of our products and services with a keen pulse of our customers’ wants and needs to ensure our customers are always satisfied.

Essential Responsibilities:

Serve as the primary point of contact for assigned customers, building and maintaining strong relationships.
Understand customers' business needs and objectives to effectively position our products/services and drive value.
Act as a bridge between assigned accounts and our internal Support and Technology teams to efficiently raise concerns, identify solutions, and drive improvements.
Train and Onboard new customers effectively, ensuring they understand how to use products or services to their full potential.
Conduct Business Reviews with customers to monitor health indicators and proactively identify and address potential issues to minimize customer churn.
Provide ongoing education and support, facilitating product adoption and engagement.
Track and report on key metrics related to customer satisfaction, retention, and revenue growth.
Perform other duties and/or special projects as assigned

Qualifications/Requirements:

3+ years' experience in a customer-facing role, such as customer success or account management, preferably within the Health & Wellness industry.
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
Excellent problem-solving skills and the ability to think strategically.
Experience working with CRM software (e.g., Salesforce) and other customer success tools is a plus.
Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
Ability and flexibility to travel for business as required

Grade/Level: 10

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

Job Family Group:

Sales

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