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Are you passionate about helping others navigate healthcare benefits and delivering exceptional service? As a Dedicated Client Service Partner, you will serve as the primary onsite connection between Cigna and a key client, supporting employees, HR teams, and leadership with benefit education, issue resolution, and personalized service.
In this highly visible role, you'll build strong relationships, resolve complex benefits and claims concerns, promote wellness programs, and help enhance the overall employee healthcare experience.
What you'll do to make a difference:
Serve as the onsite liaison between Cigna and the client organization.
Support employees and HR partners with medical, pharmacy, wellness, and benefits-related questions.
Resolve escalated issues involving claims, eligibility, authorizations, appeals, and benefit programs.
Educate employees through presentations, workshops, open enrollment events, and new hire orientations.
Build trusted relationships with client leaders and identify opportunities to improve service and employee engagement.
Support wellness initiatives and promote health and wellbeing programs.
What you need to be successful:
High School Diploma or GED required; Associate's or Bachelor's degree preferred.
3+ years of experience in healthcare, health insurance, pharmacy, PBM, benefits administration, or customer service.
Strong problem-solving, relationship management, and communication skills.
Experience presenting to groups and educating employees on benefits programs.
Ability to manage multiple priorities independently.
Proficiency with Microsoft Office and virtual meeting platforms.
Ability to work onsite in Orlando, FL five days per week and travel locally as needed.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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