Job Title: Director of Operations

Division: FiOptix Inc

FSLA Status: Exempt

Reports To: Vice President of Operations

Job Summary: This position is responsible for the oversight of all facets of the assigned market, including, daily operations, safety, staffing, customer satisfaction, and profitability.

Essential Duties and Responsibilities:

Direct all projects within the assigned market to meet or exceed customer expectations, quality standards, and expected margins
Review financial and operational performance data to monitor and measure productivity and goal progress
Prepare and manage the market’s budget
Establish, manage, and maintain customer and subcontractor working relationships
Promote a safety-first culture and ensure a safe work environment is maintained by adhering to and enforcing all Company safety practices and procedures
Resolve escalated customer inquiries and/or concerns
Direct project and vendor management including selection, contract, and negotiation processes, production tracking and reporting, project closeout, and retainage release
Determine ongoing staffing requirements, monitor staff, and ensure training needs are addressed
Oversee the maintenance of the facility, warehouse, fleet, vehicles, equipment, and tools
Plan and implement procedures and systems to maximize operating efficiency and develop strategies to improve operational inefficiencies
Develop and execute market growth strategies in conjunction with senior management
Liaise with Shared Services to resolve concerns or issues within the operations
Other duties as assigned

Supervisory Job Duties:

Carries out supervisory duties in accordance with the Company’s objectives, policies, and applicable laws. Responsibilities may include, but are not limited to, planning, assigning, and directing work, interviewing, hiring, training, evaluating performance, rewarding and disciplining employees, addressing employee concerns, and partnering with Human Resources to resolve escalated employee matters.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

Education:

Bachelor’s degree in a relevant field from a four-year college or university
Project Management Professional (PMP) designation a plus

Experience:

Ten years telecommunications and cable experience, including underground construction and utilities, aerial construction, multi dwelling units (MDU), and planning and routing of utilities and fiber
Five to seven years management experience
Experience managing large scale projects
Experience forecasting and budgeting
Knowledge of industry safety standards and regulations
Knowledge of highway traffic control standards

Technical Skills:

Computer and Microsoft Office proficiency
Knowledge of utility depths and placement
Ability to read and interpret design prints
Ability to understand and audit network drawings, route maps, and scopes of work interpreting fiber test results
Ability to use various customer systems

Soft Skills:

Superior business and financial acumen
Strong customer orientation
Highly organized and detail oriented
Strong verbal and written communication skills
Flexibility and the ability to thrive in a fast-paced environment under tight deadlines
Superior negotiation and conflict management skills
Knowledge of employee management principles
Ability to lead, train, teach, and motivate staff

Physical Requirements:

Must be able to pass pre-employment screening that includes background and drug testing
Must have a valid driver’s license and a driving record that meets Company requirements
Sitting at a desk for 6-8 hours a day
Working on a computer for 6-8 hours a day
May be required to work long and unpredictable hours
Ability to travel up to 50% of the time, including short notice travel. Travel includes local site travel or national travel depending on business needs.

Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Learn more about this Employer on their Career Site

Director/Operations