Front Desk Coordinator

Front Desk Coordinator – Make an Impact!

If you love the idea of making an impact on your community with a strong mission-oriented organization, we want to hear from you! Planned Parenthood of Florida is seeking an experienced Front Desk Coordinator to join our Patient Services team at our Orlando health center. This role supports the daily front desk operations, insurance accuracy, and patient experience while ensuring strong revenue cycle practices. The position reports to the Health Center Manager.

You will be an integral part of our culture which fosters respect, caring, support, effective communication, teamwork, collaboration, accountability, and responsibility.

Our Mission

We believe that reproductive self-determination and the right to privacy are core human freedoms. Our mission is to provide exceptional, cutting-edge sexual and reproductive health care including abortion through education, advocacy, and clinical services that are affordable, accessible, and available to all people in the community regardless of income, race, marital status, religion, or sexual orientation.

Important: This position requires a Level 2 background screening through Florida's Care Provider Background Screening Clearinghouse as a condition of employment, pursuant to Chapters 408 and 435, Florida Statutes. https://ahca.myflorida.com/health-quality-assurance/bureau-of-central-services/background-screening/clearinghouse

Snapshot of Key Accountabilities of the Front Desk Coordinator

• Coordinate daily front desk operations including opening and closing procedures, check-in, check-out, and patient flow.
• Ensure financial and insurance information is entered accurately and in compliance with affiliate and revenue cycle standards.
• Complete real-time eligibility and insurance coverage verification prior to patient visits and collect appropriate co-pays and deductibles at time of service.
• Confirm providers are credentialed with patient insurance plans prior to scheduled visits.
• Manage daily front desk claims-related activities to support revenue cycle goals.
• Serve as a resource for front desk staff regarding billing, insurance, and workflow questions.
• Train and support front desk staff including onboarding, development, and performance accountability.
• Ensure InBasket tasks and message pools are completed daily.
• Provide exceptional customer service and utilize the REACT Service Recovery model when issues arise.
• Maintain a clean, organized, and welcoming waiting area throughout the day.
• Support patient experience goals including Press Ganey outcomes and TCPC standards.
• Participate in staff meetings, trainings, compliance activities, and other duties as assigned.
• Work evenings, weekends, and at other health centers as business needs require.

Experience and Education of the Front Desk Coordinator:

• High School Diploma or GED required.
• Minimum of two (2) years of experience in an outpatient medical office with direct responsibility for insurance verification and patient financial processes.
• Required working knowledge of CPT coding, ICD-10 diagnosis coding, and medical pre-certification and prior authorization protocols.
• Experience working with insurance plans including co-pays, deductibles, coinsurance, COBRA, referrals, and authorizations.
• Previous healthcare front desk leadership or coordination experience required.
• Strong understanding of and commitment to reproductive rights and the mission of Planned Parenthood.
• Excellent organizational, communication, and decision-making skills.
• Ability to function appropriately in sensitive situations.
• Comfortable discussing sexuality, contraception, sexually transmitted diseases, and pregnancy options.
• Previous experience with Microsoft Office preferred.
• BLS certification may be required depending on assignment.

What Does It Take to Thrive Here?

• Strong commitment to the mission and values of Planned Parenthood.
• Ability to relate to and care for diverse populations and communities.
• Conscientious, cooperative, and dependable.
• Careful, thorough, and accurate with details.
• Friendly, professional demeanor that helps patients feel supported.

Benefits and Compensation:

• Hourly compensation range for the Front Desk Coordinator: Starting at $23.00/hour, commensurate with experience and local market conditions.
• Eligible for all applicable benefits effective the first of the month following 30 days from your hire date.
• We value work-life balance, offering generous PTO and holidays.

Planned Parenthood of Florida is a Drug Free workplace and an Equal Employment Opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.