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At Hilton, our Team Members are the heart of hospitality. Guided by Hilton's Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now, the Human Resources Manager plays a critical role in developing talent, fostering engagement, and driving operational excellence through learning and development.
This position is responsible for leading the hotel's training strategy while serving as a key member of the Human Resources team. The HR Manager will design, facilitate, and track training programs that support departmental performance, compliance requirements, leadership development, guest service excellence, and Hilton brand initiatives. A significant focus of the role is coaching leaders and team members on Hilton's Guest Recovery models, service culture, and guest engagement practices to drive satisfaction and loyalty.
Beyond training, the HR Manager provides broad Human Resources support and serves as a trusted advisor to leaders and team members. The role partners closely with department heads to ensure consistency in onboarding, performance management, policy compliance, team member engagement, succession planning, and organizational development. The ideal candidate combines a passion for developing people with strong HR knowledge and a commitment to creating an exceptional workplace culture.
How We'll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:Â
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what’s next
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
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