IT/CE Product Educator

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

ORLANDO HEALTH - BENEFITS & PERKS:

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Employee-centric

• Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare

Position Summary:
Plans, coordinates, conducts, and evaluates training and educational programs with installed corporate applications.

Essential Functions:
• Instruct required training classes.
• Ensures that end users interact with systems in the manner consistent with training and education. Recognizes deviation from standard use and educates staff.
• Assist in analyzing training needs, develop and administer training plans and procedures, prepare training materials and conduct special courses to ensure appropriate levels of training for staff members.
• Participate in the development of additional training programs based on customer needs.
• Perform classroom scheduling and training class set-up.
• Recommends items in class materials to be reviewed to enhance or modify classes.
• Effectively communicate with customers and guests.
• Demonstrate a thorough knowledge of subject matter.
• Maintain records of training activities and team member progress, and monitor program effectiveness.
• Apply adult education principles to the overall program framework and materials utilized for Systems education.
• Document and track the outcome of educational endeavors.
• Serve as a mentor to new IT/CE Associate Educator team members.
• Promote the benefits and opportunities of lifelong learning.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions:
• Plan and facilitate live in-person classes, virtual classes, programs and workshops under the instruction of a senior IT/CE Product Educator and/or IT/CE Learning Manager.
• Participates in multiple training projects.
• Maintain contact with other organizations, training organizations and associations for the purpose of keeping abreast of new training developments and courses.
• Assist in development of curriculum under the supervision of a senior IT/CE Product Educator and/or IT/CE Learning Manager.
• Participates in meetings with customers to gather, convey or exchange routine information.
• Visit and observe job functions within operational areas as applicable for training needs.
• Complete all Orlando Health mandatory education.
• Initiate process improvement opportunities.
• Effectively utilize office and audio/video and classroom equipment.
• Complete assignments in a timely, effective and efficient manner.

Education/Training:
• Bachelor’s degree required.

• Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree (in addition to the requirements listed in the Experience section).

Experience:
• Three (3) years of experience planning, coordinating, conducting, and evaluating training and educational programs.
• Proficiency in using Microsoft Office applications.
• Effective interpersonal communication and writing skills.

• Must have a high degree of comfort and ability in communicating and presenting to diverse audiences of various sizes.